Monte Roland

Dedicated and observant Aviation Operations Specialist with 5+ years of experience in flight dispatch, operational coordination, and customer service in both military and civilian environments.

Dispatch Operations Specialist - The Rockhill Group, Inc. - Quantico, VA

(2024-05 - 2025-02)

• Coordinated military flight operations with civilian aviation authorities, ensuring accuracy and timeliness in all plans.
• Delivered responsive and clear communication during emergency and medical situations, supporting aircrew and ground teams.
• Maintained daily aircrew records, flight logs, and documentation for over 30 operations per day.
• Provided high-level visitor assistance and delivered exceptional customer service.
• Assisted in onboarding and training junior team members in standard dispatch and communication protocols.
• Utilized software platforms to track activities, coordinate schedules, and ensure accurate reporting.

Sterile Processing Assistant - VCU - Richmond, VA

(2023-06 - 2024-05)

Maintained and sterilized medical tools and equipment, ensuring safety and health standards.

Forklift Operator / Warehouse Assistant - Lumber Liquidators - Richmond, VA

(2023-02 - 2023-06)

Operated forklifts and other machinery to load/unload inventory with a focus on safety and efficiency.

Store Manager - Taco Bell - Savannah, GA

(2021-02 - 2022-08)

Handled high-volume service periods, maintained inventory control, and resolved customer complaints.

Aviation Operations Specialist - U.S. Army - Savannah, GA

(2017-09 - 2021-09)

• Managed daily coordination of personnel, aircraft scheduling, and mission support for multiple flights.
• Providing weather updates, flight data, and emergency response assistance to flight crews.
• Maintained organized, up-to-date aircrew records, logs, and operational files, adhere to FAA rules.

Associate of Applied Science - Welding Engineering - Purdue University (2025-08)

High School Diploma - Huguenot High School