Alain Ngango
Information Technology | Identity & Access Management (IAM) | Cybersecurity Professional
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About
Certified Identity and Access Manager (CIAM) and Information Technology professional with a Bachelor of Science in Information Technology and a strong foundation in cybersecurity, system administration, networking, and technical support. Brings over 14 years of experience in technology-enabled healthcare environments, supporting mission-critical operations, troubleshooting technical issues, managing electronic systems, and collaborating with multidisciplinary teams. Skilled in Identity and Access Management (IAM), Microsoft 365, cybersecurity principles, Active Directory fundamentals, and end-user support.
Experience
Psychiatric Associate | Behavioral Emergency Response Team (BERT) - M Health Fairview
(2011-01)
Support patient care operations within a technology-driven healthcare environment while utilizing enterprise systems and electronic medical records. Use Microsoft 365, EPIC, REDCap, and reporting tools, assist staff with system navigation and technology-related support, and maintain data integrity and compliance.
EPIC Super User & IT Help Desk Support - M Health Fairview
Provided technical assistance for software, hardware, account-access issues, workstation setup, software installation, password resets, troubleshooting, and end-user support.
Education
Bachelor of Science - Information Technology - Saint Mary's University of Minnesota (2025-05)
Associate Degree - Practical Nursing (LPN) - Saint Paul College (2018-05)
Bachelor's Degree - Computer Science - National Pedagogy University, Kinshasa, DRC (2005-05)
