Zuleima Quintana

Results-driven Information Technology and Cybersecurity professional with an advanced academic foundation (Master's in Progress, incoming Doctor of Management candidate) and hands-on technical expertise in Enterprise Cloud Security, Identity and Access Management (IAM), and strict regulatory compliance frameworks. Proven success managing technical issues, auditing system workflows, and configuring secure endpoint environments across critical fields including healthcare, tech, and defense manufacturing. Expert at matching complex compliance mandates (HIPAA, ITAR) with secure architectural controls.

Configuration Technician - Future Tech Enterprise Inc

(2026-03)

• Provision and optimize enterprise endpoints, utilizing Microsoft Entra ID (Azure AD) for secure modern domain integration, identity management, and automated access controls.
• Execute multi-threaded workflows to configure, patch, deploy, and customize high-end processing hardware and endpoint operating systems aligned with distinct corporate policies.

Consultant - Clinical Desktop User Support - Optimum Healthcare IT

(2025-06)

• Enforce enterprise Zero-Trust cybersecurity protocols by validating remote connectivity, authenticating IAM user privileges, and troubleshooting encrypted VPN tunnels in fast-paced healthcare settings.
• Provide high-tier system support and EPIC EHR integrations, coordinating alongside multi-department vendors for platform upgrades and production 'Go-Live' operational validation.
• Track and govern issue resolution loops via ServiceNow ITSM frameworks, maintaining near-perfect document trail precision for regulatory auditing purposes.

Senior Lead - United Health Group Inc

(2022-06 - 2023-12)

• Administered encrypted data routing matrices (FTPS) for patient-critical medical information, protecting intellectual data blocks in absolute alignment with strict HIPAA laws.
• Managed complex enterprise resource pipelines and workflow tracking configurations using AWD, Salesforce CRM, and WEX platforms to achieve maximized efficiency metrics.
• Designed structural reference materials on internal KnowledgeNow platforms, translating raw system information patterns into highly effective training assets for internal workforces.

Documentation Control Specialist - Precision Technology

(2021-01 - 2024-02)

• Governed technical documentation configurations and compliance pipelines for strategic government contracts, enforcing absolute tracking adherence to rigorous ITAR and UL regulations.

Doctor of Management (D.M.) - Technology & Enterprise Strategy (2026-11)

Master of Science (M.S.) - Cybersecurity & Information Assurance (2026-08)

Bachelor of Science (B.S.) - Information Technology (2024-10)