Alaine Rivero oliva

Highly motivated and detail-oriented professional with over 13 years of experience in accounting and customer service. Bilingual in English and Spanish, proficient in Microsoft Office, and equipped with strong organizational, computer, and interpersonal skills. A proactive and fast learner, committed to delivering exceptional results and exceeding expectations.

Accountant at Caracol (2010-01 – 2014-12)

• Managed daily financial transactions and maintained accurate records.
• Prepared financial reports and reconciliations to ensure compliance with company policies.
• Assisted in budget planning and cost analysis to optimize resource allocation.

Bilingual Agent at Teleperformance (2014-01 – 2023-12)

• Provided exceptional customer service to English- and Spanish-speaking clients.
• Assisted customers with inquiries, resolving issues efficiently and professionally.
• Collaborated with team members to improve processes and enhance service delivery.

Bachelor's in accounting – Amador López Mozquera (2004-01 – 2009-12)

High School – Amador López Mozquera (2001-01 – 2004-12)