Alakiah Collier

I am in search for a position that is expanding to wonderful new heights and to further my career in the customer service and business administration field to add competitiveness, excellent service and longevity.

Customer Service Representative - infinite Computer Solution - Remote-Forest Park, GA

(2025-10 - 2026-02)

Use of critical CRMs answering inbound calls to schedule appointments for veterans, use of email chat and creating solutions for claimants in a timely manner

Customer Service Representative - Bank of New York Mellon (BNYM) - Remote

(2024-10 - 2025-07)

• Answered inbound calls from customers that had any issues with their life insurance claims and also help them understand all products and services and kept in compliance with all government regulations and excellent customer service
• conducted outbound calls as well to follow up on all prior inquiries that could not be handled with initial call

Customer Service Representative - TCM Bank - Remote

(2022-01 - 2024-09)

• Answer incoming calls to service credit cards and provide exceptional customer service support to consumers, businesses and agent banks. Responding to emails, voicemails and other lines of communication
• Conducted outbound calls to follow up with clients as well just to ensure they are happy with services
• Payment processing
• Credit line increases/decreases

Technician - Curry Construction, Inc. - Decatur, IL

(2021-02 - 2021-10)

Worked as contractor for CAT and built heavy duty trucks on mainline

Technician - Caterpillar - Decatur, IL

(2018-10 - 2020-03)

• Built 400 ton trucks on mainline upkeep of area and followed manuals to properly assemble trucks on

File Clerk - Strong Law Offices - Peoria, IL

(2016-01 - 2018-06)

• Filed mail and paperwork into data system in alphabetical order in a timely manner, worked independently as well as in team efforts, answered phones, and set up new case files

Associate Degree - business management - PURDUE GLOBAL UNIVERSITY (2018-06 - 2019-08)

High school diploma