Customer Service Associate at Walgreens Boots Alliance (2021-01 – Present)
- Manage daily transactions for an average of 250 customers while maintaining a high level of customer service and operational efficiency.
- Levelled up checkout efficiency by training new hires in the best practices, leading to a reduction in transaction times during peak hours.
- Communicated respectfully with customers, providing a calm atmosphere, resulting in positive feedback on customer surveys.
- Training in inventory on the daily stock check.
- Efficient and effective in the photo department.
Campus Admin Plus (2013-01 – 2017-12)
- Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
- Addressing client inquiries, resolving issues, and providing support through various communication channels.
- Managing accounts and ensuring information is up to date.
Island Integrated System Limited (2012-01 – 2013-12)
- Listen to customers' questions and concerns and provide clear and concise answers or responses.
- Provide information about products and services.
- Take orders, calculate charges, and process billing or payments.
- Review customer accounts and make necessary changes.
Dental Assistant at San Juan Dental Care (2007-01 – 2012-12)
- Acted as the face of the dental office by welcoming 100+ weekly patients, comforting them, and answering any questions about dental care/procedures.
- Led the introduction of Dentrix to the dental office to streamline scheduling, increasing patient flow.
- Obtained radiographs of 100% of patients using standard dental radiographic equipment.
- Developed patient charts with scanned patient documents.
- Organized and utilized various dental materials during procedures, including cement, amalgam composite, and impression materials.
- Assisted the dentist with treatment procedures and communicated treatment plans and procedure steps during appointments, increasing patient satisfaction by 90%
- Assisted during routine dental cleanings, surgeries, and other dental procedures utilizing 4-handed dentistry techniques.
- Managed infection control by preparing and sterilizing instruments and equipment.
- Managed dental inventory by monitoring stock for 6 days per week and placing new orders.
- Supervised and trained new dental assistance for treatment procedures, customer service and patient care.
Dental Assistant at Advanced Dental Care (2005-01 – 2007-12)
- Navigated 50+ daily patients for dental treatment by welcoming them and collecting their medical history.
- Reviewed 1000+ monthly patient charts and logged patient data during exams and procedures.
- Obtained and developed 100% of dental radiographs
- Coached patients with instructions for oral care following all dental procedures.
- Helped educate patients on appropriate oral hygiene strategies to maintain oral health.
- Integrated scheduling system software, including appointment reminders to reduce patient no-shows.
- Assisted 6+ doctors during routine dental cleanings, surgeries, and other dental procedures.
