Alanie Davis

Experienced human services professional with a strong background in direct client support, behavioral health, case management, crisis intervention, and advocacy. Utilizes effective communication, empathy, and problem-solving skills to build trusting relationships, provide guidance, and support individuals in achieving their goals. Experienced in collaborating with clients, families, and multidisciplinary teams while fostering safe, respectful, and supportive environments.

Psych Rehabilitation Counselor at Step By Step, Inc. (2026-07 – Present)

• Monitored client progress, documenting changes and adjusting care strategies to ensure optimal outcomes.
• Advocated for clients' rights within community settings, ensuring access to necessary services and support systems.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

Blended Case Manager at Children's Service Center (2026-04 – Present)

• Coordinated care plans for children and families, ensuring comprehensive support services.
• Conducted assessments to identify individual needs and facilitate appropriate interventions.
• Monitored client progress, adjusting strategies to align with evolving needs effectively.
• Advocated for clients within community systems, securing access to essential resources and services.
• Increased client satisfaction by providing timely and compassionate support during crisis situations.

Medical Unit Clerk at Geisinger Wyoming Valley Medical Center (2025-03 – Present)

• Facilitate communication between patients, doctors, and other medical staff.
• Organize patient records, ensuring confidentiality and easy access.
• Submit completed charts of discharged patients to medical records department.
• Answer telephone, paged clinical staff and delivered messages to team members.
• Admit, transfer, and discharge residents, including assisting in transportation.

Behavior Technician at FullBloom (2024-10 – 2025-04)

• Provide one-on-one and group support to autistic students throughout the day.
• Build strong rapport with students to foster trust and effective communication.
• Assist with implementing individualized restroom plans.
• Support students during academic activities, ensuring engagement and participation.
• Encourage positive behaviors through consistent use of reinforcement strategies.

Direct Support Professional at Independent Living LLC (2023-10 – 2025-03)

• Delivered personal care and support aligned with individual support plans.
• Participated in staff meetings and in-service trainings to stay aware of new company developments and protocols.
• Monitored and assisted with daily living activities such as bathing, grooming and room care.
• Documented care plan changes and other personal data.
• Administered medications and set up reminders for clients in alignment with medication administration record.

Receptionist at Domestic Relations (2023-02 – 2023-09)

• Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
• Greeted visitors promptly and professionally, directing them to appropriate personnel or departments.
• Monitored visitor access and issued visitor passes according to security protocols.
• Answered telephone calls to provide information, take messages and set up appointments.
• Verified visitor identity by checking guest passes and ID.

Behavioral Health Care Coordinator at Supportive Care LLC (2022-10 – 2023-02)

• Helping the therapist, doctor, or psychologist with telehealth.
• Managed daily operations in a healthcare facility, ensuring efficient patient care and compliance with regulations.
• Coordinated with medical staff to ensure high quality of care and adherence to healthcare standards.
• Facilitated communication between different departments to ensure seamless patient care.
• Analyzed data to identify trends in patient care and operational efficiency for continuous improvement.

Representative Admissions at Wilkes-Barre General Hospital (2022-03 – 2022-09)

• Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information; confirming pre-admission information; obtaining signatures on legal consents and insurance forms.
• Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to pre-admissions database.
• Admits emergency room and maternity patients by obtaining information from family members; visiting emergency room, delivery room, or patient room.
• Identified insurance payer sources and verified insurance coverage.
• Provided patients with required paperwork and verified information for records.

Home Health Aide at America's Home Health Services (2021-07 – 2022-06)

• Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
• Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures.
• Light meal prep, bathing and cleanliness.
• Observed client conditions and prepared reports for recovery tracking purposes.
• Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair.

Associate of Science in Social Work – Luzerne County Community College (2025-05)