Amy Newhart
Hands-on and results oriented case worker
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About
Reliable, conscientious, impeccable multi-tasking abilities, and self-motivated.
Background encompasses extensive professional experience in all aspects of case work/management and family services. Strengths include proven leadership/managerial abilities (able to motivate personnel to reach desired objectives); excellent communication/interpersonal skills (able to develop positive relationships with clients and employees); highly skilled at problem identification/problem resolution; results-oriented, skilled in high volume operations.
Experience
Case Worker 2 at Luzerne County Children and Youth (12/2019 – 02/2026)
- Filing and maintaining case history reports
- Interviewing clients and children to assess their situational needs
- Assessing and referring families who are in need of drug and alcohol treatment, parenting, and mental health evaluations
- Determining which services and assistance are necessary
- Serving as a liaison between the client and social, financial, health and legal services
- Attend court proceedings regarding PFAs, domestic violence, and child placement
- Developing a plan of action to improve the children and family's well-being
- Planning regular follow-ups to assess progress and additional needs
- Reviewing and modifying plans as circumstances change for the individuals
- Assisting parents in utilizing support services including but not limited to: Drug and alcohol counseling, Mental health services, Employment counseling
Server/Expo at The Green Turtle (05/2019 – 09/2019)
Seasonal work at resort town of Rehoboth Beach Delaware
- All opening and closing duties related to the daily operation of the restaurant
- Ensuring that all foods are at the proper temperature at all times, including presentation and portion control
- Banking at the end of each shift, balancing out at the end of the day
Customer Service Advocate at Cigna Health Insurance (06/2018 – 05/2019)
- Provide necessary customer support
- Manage requests and resolve issues for customers
- Resolve all customer inquiries and complaints and assist in effective outcomes of same
- Ensure optimal level of transactions for customers and ensure absence of all issues
- Analyze customer issues, determine causes and initiate corrective actions
- Coordinate with customers and ensure optimal level of customer services
Kitchen Manager at Plains Pub (2012)
- Manage all aspects of food service
- Hire, train, motivate, supervise, evaluate, schedule and terminate employees
- Oversee inventory control, ordering, food sanitation and quality control of food products
- Handle inventory control to ensure the timely and cost-effective purchasing of food etc.
- Supervised the preventative maintenance and upkeep of equipment, facility, and grounds
- Attract, retain, and promote new business through proactive community service efforts
General Manager at PJ's Bar and Restaurant (2005-2008)
- Hire, train, motivate, supervise, evaluate, schedule and terminate employees
- Oversee inventory control, ordering, food sanitation and quality control of food products
- Financial accountability
- Handle inventory control to ensure the timely and cost-effective purchasing of food etc.
- Supervised the preventative maintenance and upkeep of equipment, facility, and grounds
- Attract, retain, and promote new business through proactive community service efforts
Co-Owner at Libations (2003 – 2008)
- Manage all aspects of bar, kitchen, and restaurant
- Hire, train, motivate, supervise, evaluate, schedule and terminate employees
- Oversee inventory control, ordering, food sanitation and quality control of food products
Restaurant remodel and Consultant at Self-employed
Education
Bachelor's Degree in Criminal Justice – King's College (1999)
