Psych Rehabilitation Counselor at Step By Step, Inc. (2026-07 – Present)
- Monitored client progress, documenting changes and adjusting care strategies to ensure optimal outcomes.
- Advocated for clients' rights within community settings, ensuring access to necessary services and support systems.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Blended Case Manager at Children's Service Center (2026-04 – Present)
- Coordinated care plans for children and families, ensuring comprehensive support services.
- Conducted assessments to identify individual needs and facilitate appropriate interventions.
- Monitored client progress, adjusting strategies to align with evolving needs effectively.
- Advocated for clients within community systems, securing access to essential resources and services.
- Increased client satisfaction by providing timely and compassionate support during crisis situations.
Medical Unit Clerk at Geisinger Wyoming Valley Medical Center (2025-03 – Present)
- Facilitate communication between patients, doctors, and other medical staff.
- Organize patient records, ensuring confidentiality and easy access.
- Submit completed charts of discharged patients to medical records department.
- Answer telephone, paged clinical staff and delivered messages to team members.
- Admit, transfer, and discharge residents, including assisting in transportation.
Behavior Technician at FullBloom (2024-10 – 2025-04)
- Provide one-on-one and group support to autistic students throughout the day.
- Build strong rapport with students to foster trust and effective communication.
- Assist with implementing individualized restroom plans.
- Support students during academic activities, ensuring engagement and participation.
- Encourage positive behaviors through consistent use of reinforcement strategies.
Direct Support Professional at Independent Living LLC (2023-10 – 2025-03)
- Delivered personal care and support aligned with individual support plans.
- Participated in staff meetings and in-service trainings to stay aware of new company developments and protocols.
- Monitored and assisted with daily living activities such as bathing, grooming and room care.
- Documented care plan changes and other personal data.
- Administered medications and set up reminders for clients in alignment with medication administration record.
Receptionist at Domestic Relations (2023-02 – 2023-09)
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Greeted visitors promptly and professionally, directing them to appropriate personnel or departments.
- Monitored visitor access and issued visitor passes according to security protocols.
- Answered telephone calls to provide information, take messages and set up appointments.
- Verified visitor identity by checking guest passes and ID.
Behavioral Health Care Coordinator at Supportive Care LLC (2022-10 – 2023-02)
- Helping the therapist, doctor, or psychologist with telehealth.
- Managed daily operations in a healthcare facility, ensuring efficient patient care and compliance with regulations.
- Coordinated with medical staff to ensure high quality of care and adherence to healthcare standards.
- Facilitated communication between different departments to ensure seamless patient care.
- Analyzed data to identify trends in patient care and operational efficiency for continuous improvement.
Representative Admissions at Wilkes-Barre General Hospital (2022-03 – 2022-09)
- Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information; confirming pre-admission information; obtaining signatures on legal consents and insurance forms.
- Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to pre-admissions database.
- Admits emergency room and maternity patients by obtaining information from family members; visiting emergency room, delivery room, or patient room.
- Identified insurance payer sources and verified insurance coverage.
- Provided patients with required paperwork and verified information for records.
Home Health Aide at America's Home Health Services (2021-07 – 2022-06)
- Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures.
- Light meal prep, bathing and cleanliness.
- Observed client conditions and prepared reports for recovery tracking purposes.
- Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair.
