Alanis Morales

Retail Sales Associate at Boost Mobile (2023-06 – Present)

Responsible for following procedures when accepting returned items to the store, collaborating with team members, and providing exceptional customer service.

• Responsible for following procedures when accepting returned item to the store
• Collaborated with a team, exceeded quota, and received a "Store Highlight" during weekly rewind
• Proven ability to provide amazing customer service when interacting with individuals in a professional manner
• Demonstrated ability to de-escalate furious customers by using active listening, troubleshooting solutions, and finding resolution to their concerns
• Maintained confidentiality and ethical responsibility when handling personal data
• Demonstrated emotional intelligence and empathy while assisting customers experiencing frustration, confusion, or stress

Crew Member at Wetzel's Pretzels (2022-06 – 2023-02)

Provided consistent, positive customer interactions in a fast-paced environment while managing multiple tasks and maintaining team cooperation.

• Provided consistent, positive customer interactions by applying strong interpersonal and communication skills in a fast-paced environment
• Demonstrated emotional regulation and stress management whilst handling high-volume customer demands
• Observed and responded appropriately to diverse customer behavior, needs, and emotional states
• Collaborated with team members to maintain a supportive, cooperative work environment
• Managed multiple tasks simultaneously, strengthening attention, memory, and time management skills

Associates in Arts in Arts and Sciences – CCC – Harold Washington College (2025-05)

Bachelor of Arts in Psychology – Dominican University, Rosary College of Arts and Sciences (2027-05)