Alanna Muñoz

Bilingual Executive Assistant and administrative operations professional with experience supporting leadership teams through executive communications, calendar and meeting coordination, presentation development, CRM/database management, HR support, event logistics, SharePoint content organization, and cross-functional project follow-up. Known for discretion, organization, strong written communication, attention to detail, and the ability to coordinate multiple priorities across fast-paced business environments. Comfortable working with senior stakeholders, handling confidential information, preparing polished materials, and keeping teams aligned through clear communication and consistent follow-through.

Communications Affair Manager / Executive & Administrative Support - Distosa - Dominican Republic

(2020-01 - 2026-12)

• Supported executives, managers, and cross-functional departments with professional presentations, internal communications, meeting materials, organizational updates, and business-facing documentation.
• Coordinated communication flow, timelines, follow-up items, and deliverables across leadership, sales, operations, technical service, human resources, and administrative teams.
• Prepared polished PowerPoint presentations, branded documents, announcements, reports, flyers, brochures, and customer-facing materials for internal and external audiences.
• Managed and segmented a CRM/contact database of 1,000+ records, supporting accurate information, targeted communication, customer follow-up, and leadership visibility.
• Assisted with recruitment and HR administration, including posting vacancies, screening resumes, coordinating interviews with hiring managers, supporting onboarding, and preparing role descriptions.
• Collaborated on internal policies, manuals, organizational structure updates, process documentation, and training coordination to improve clarity, consistency, and team alignment.
• Maintained organized digital files, communication assets, SharePoint-style resources, and workflow documentation while applying discretion and professionalism with sensitive information.
• Created executive-ready communication materials using Microsoft Office, Canva, Adobe Photoshop, Odoo, CRM tools, and digital platforms.

Customer Centric Analyst / Executive Communications & Program Support - DP World - Dominican Republic

(2022-04 - 2024-02)

• Supported program, marketing, HR, and leadership stakeholders in a multinational environment through structured communication, meeting follow-up, presentation materials, and reporting summaries.
• Coordinated communication and planning support for educational and business development initiatives involving internal teams, university partners, banking partners, and external stakeholders.
• Prepared presentations, email-style updates, communication materials, timelines, and project summaries to support decision-making and stakeholder alignment.
• Tracked participant data, engagement information, deadlines, and communication effectiveness to support program execution, follow-up, and process visibility.
• Participated in SharePoint-based data tracking initiatives by collaborating with a certified reporting specialist, contributing user needs, process feedback, and functionality review during system meetings.
• Supported high-volume HR and employee-related processes through organized documentation, participant communication, and cross-functional coordination.

CRM & Lead Follow-Up Support - InMotion - Dominican Republic / Remote

(2021-01 - 2022-12)

• Managed weekly lead tracking and follow-up processes for 20-40 leads, supporting organized communication, CRM accuracy, and pipeline visibility.
• Maintained customer records, follow-up notes, meeting coordination, and communication history to improve response timing and internal team alignment.
• Coordinated calls, schedules, and internal updates while providing professional customer-facing communication and consistent follow-through.

Bachelor's Degree - Marketing and Digital Business - Instituto Tecnológico de Santo Domingo (INTEC) (2023-12)