Guest Experience Coordinator at Penzone Salon and Spa (Present)
- Managed phone calls efficiently addressing inquiries and scheduling appointments.
- Maintain accurate records of guest information, preferences, and special requests to ensure personalized services
- Handle cash transactions and maintain the cash register with precision and accuracy
- Assist guests in selecting appropriate spa services based on their needs and preferences
- Perform opening and losing procedures for the spa and desk area ensuring cleanliness and organization at all times
- Collaborate with other departments such as stylists to address and guest related issues regarding services
Licensed Esthetician at Raine Aesthetic and Wellness (2024-04 – 2025-05)
- Provided personalized treatments while building rapport and ensuring client comfort. Practiced active listening, understanding client needs, and providing exceptional customer service in a healthcare setting.
- Managed appointment schedules, maintaining accurate records, and efficiently handling front-office tasks. Including inventory and social media marketing.
- Performed a wide range of skincare treatments including facials, chemical peels, microdermabrasion, and waxing
- Conducted thorough skin analysis to determine clients' specific needs and recommend appropriate treatment plans
- Maintained a clean and sanitary work environment by following strict sterilization protocols
- Developed strong client relationships through excellent communication skills and attentive customer service
- Assisted in retail sales of skincare products by providing expert recommendations based on clients' needs and preferences
- Maintained accurate records of client information, treatment details, progress notes, and product recommendations for future reference or follow-up visits
- Increased social media following through regular posting of skincare tips/advice or before/after photos of clients' transformations
Grounds Crew at Crown Equipment Corporation (2021-05 – 2023-08)
- Ensured entire property looked clean and matched the visual requirements from supervisors
- Quickly learned how to operate a variety of tools and provide detail oriented results to exterior areas
- Increased efficiency by implementing time-saving techniques in daily tasks without compromising quality standards
