Brand Associate at Old Navy (2020-06 – 2021-07)
- Managed cash transactions while operating a POS system with accuracy and efficiency.
- Navigated unique customer concerns and inquiries with a positive attitude and effective problem-solving skills.
- Collaborated with staff to maintain an organized location with correct inventory.
- Transformed negative customer experiences into a positive outcome by maintaining a calm disposition and utilizing a solution-oriented approach.
Customer Experience Specialist at:hire (2023- 05– 2024-01)
- Created a warm and inviting atmosphere for clients seeking new employment opportunities.
- Managed front desk operations and directed incoming calls.
- Documented every incoming and outgoing call into the organization's staffing software.
- Guided new clients through the onboarding process, including completing paper work and gathering essential documentation.
- Delivered exceptional customer service in a fast paced environment while leaving clients satisfied with an authentic human experience.
