Albert Donkor
IT Specialist | Computer Networking | Web & Graphic Design
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About
Detail-oriented IT Support Specialist and Network Technician with hands-on experience in system support, CRM management, and cloud technologies. Skilled in troubleshooting hardware and software issues, managing networks, and improving system efficiency. AWS-certified with a strong foundation in networking, data management, and technical support. Proven ability to support business operations and deliver reliable IT solutions.
Experience
CRM Specialist at Sunda International (2024-11 – 2025-01)
- Managed and maintained CRM systems, ensuring data accuracy and system efficiency
- Analyzed customer data to identify trends and support targeted marketing strategies
- Generated weekly performance reports to support decision-making
- Trained staff on CRM usage, improving adoption and operational efficiency
Accounts Assistant / IT Support at Stresster Engineering & Construction (2025-02 – 2025-05)
- Managed company financial records and ensured accurate bookkeeping
- Supported internal IT systems and resolved technical issues
- Improved data tracking and reporting processes for better financial visibility
- Collaborated with departments to streamline operations
Taxpayer Services Assistant (IT & Data Support) at Ghana Revenue Authority (GRA) (2023-11 – 2024-09)
- Supported taxpayer data processing and statistical reporting
- Assisted in maintaining accurate financial and taxpayer records
- Provided technical and administrative support to improve workflow efficiency
Programmer (Part-Time) at Assuah's Robotics Ventures (2022-01 – 2022-08)
- Developed and maintained basic software applications
- Updated and debugged existing programs
- Provided technical support to clients
IT Technician (Internship) at 2nd Infantry Battalion (2021-04 – 2021-05)
- Provided technical support and troubleshooting for IT systems
- Assisted with data entry and system maintenance
- Supported daily IT operations
Education
Bachelor of Technology (BTech) in Computer Networking – Takoradi Technical University (2024 – 2025)
Higher National Diploma (HND) in Information Technology – Takoradi Technical University (2021 – 2023)
Professional Certificate in System Engineering – IPMC College of Technology (2015 – 2016)
WASSCE in General Science – Mim Senior High School (2011 – 2014)
