Aleatha Taylor

Detail-oriented Medical and Dental Front Office Representative with extensive experience in patient scheduling, customer service, and billing accuracy. Committed to enhancing patient experiences through effective communication and collaboration.

Dedicated Dental Front Office

Representative with over 17 years of experience in managing patient scheduling and inquiries. Proficient at submitting accurate electronic health claims, records, and resolving billing discrepancies, adept at streamlining office operations and improving patient satisfaction.

Dental/Medical Front Office Assistant - State of California IHSS - Sacramento, California

(2008-01 - 2025-03)

• Managed patient scheduling and appointment coordination for efficient office operations.
• Handled incoming phone calls, patient inquiries, and provided excellent customer service at the front desk.
• Processed patient registrations, financial arrangements, and proficiently submitted accurate electronic health claims.
• Responded to inquiries via phone, email, and in-person interactions.
• Knowledge of dental and medical insurance plans. Processed customer billing inquiries and resolved discrepancies efficiently.
• Generated accurate invoices using billing software and maintained records.
• Collaborated with team members to improve billing procedures and accuracy.
• Managed front desk operations and greeted clients professionally.

Certified Dental Assistant Degree - Dental Assistant (Front/Back) - Andon College (1985-09)