Aleem Ally

Strategically mapped and built an interlinking ecosystem of technologies: Docebo (LMS), Zendesk (knowledge base), Algolia (federated search), Gainsight (community), Drupal (homepage); connected to Tableau and Salesforce Successfully lead the migration of five unique LMSs & knowledge bases into one Docebo based LMS and Zendesk knowledge base with over 300,000 pieces of unique user data, 100 pages, 50 learning plans, over 500 courses, 800 articles, optimal SSO security for each customer type & unique user experiences based on system subscriptions Assesses new technologies frequently for LMS, Knowledge bases, federated searches & communities

Learning Technology Specialist - UserTesting

(2022-04)

• Strategically mapped and built an interlinking ecosystem of technologies: Docebo (LMS), Zendesk (knowledge base), Algolia (federated search), Gainsight (community), Drupal (homepage); connected to Tableau and Salesforce
• Successfully lead the migration of five unique LMSs & knowledge bases into one Docebo based LMS and Zendesk knowledge base with over 300,000 pieces of unique user data, 100 pages, 50 learning plans, over 500 courses, 800 articles, optimal SSO security for each customer type & unique user experiences based on system subscriptions
• Assesses new technologies frequently for LMS, Knowledge bases, federated searches & communities
• Established automated KPI dashboards on Tableau measuring L&D impact sourced from Salesforce, Docebo, Pendo, Zendesk, Gainsight Community and more
• Built and launched a Gainsight community with migrated user data, forums, discussions, challenges, and rewards through an API

Learning Coordinator - OSL Retail Services

(2019-03 - 2022-04)

• Independently managed the ticketing system and inboxes responding efficiently to questions pertaining to student records, system processes, and LMS issues such as course access, enrollment failure, webpage errors, incorrect profile data and more; resolving over 100 issues weekly
• Successfully launched a LinkedIn Learning integration project which aimed to involve 1500 employees in consistent monthly learning, LinkedIn recognized this accomplishment and acknowledged the organization with the LinkedIn Talent Awards, Best Culture of Learning 1001-10,000 employees (Canada)
• Supported the implementation of a Leadership training program for two successive years which blended webinars, reflections, participant engagement, & independent study across eight modules resulting in company-wide acknowledgment as one of the most successful training programs
• Efficiently conducted training sessions on how to use different LMSs: Samsung Plus, OSL LEARN & LinkedIn Learning for coworkers, instructors, and students

Web Developer - Sheridan College

(2018-01 - 2018-12)

• Worked with a team to build a student enrollment management system for the entire college using HTML, CSS & Microsoft Azure
• Utilized Photoshop & Illustrator to produce mock web page layouts
• Supported webinars by scheduling online meetings, sending company wide communications, responding to inquiries, booking suitable rooms and updating instructors with details
• Developed strong critical thinking skills by engaging with students and course providers from across all of North America to resolve over a hundred problems and inquiries weekly
• Assisted in the development of courses, infographics, videos & more digital content for dozens of different vendor products at Walmart stores across Canada using Rise360, VYOND, Articulate Storyline, After Effects, Premiere, Illustrator & Photoshop
• Utilized Excel to run frequent reports on student course progression, assignment submission and attendance
• Compared over 10,000 pieces of unique data between two separate LMSs using Excel to determine students who needed to be onboarded and off boarded on both systems
• Provided continuous support to the LMS through course & webinar creation, user hierarchy maintenance, web page programming and design, LinkedIn Learning integration, enrollment programming and more

Web Developer - Danamark WaterCare

(2018-06 - 2018-10)

• Developed two fully functioning Shopify websites within the set two-month deadline
• Created thorough documentation & comprehensive orientation sessions & videos to train staff
• Organized over 10,000 pieces of unique customer data using Microsoft Excel
• Independently designed the front end & back end using CSS, Bootstrap, HTML & Liquid

Systems Analyst Advanced Diploma - Sheridan College (2015 - 2018)

Philosophy Degree - Philosophy - University of Waterloo