Matt Frosch

A passionate learning technology professional with an outstanding midwest work ethic and values. With over 25+ years of experience in Customer Service and Learning Technology, I thrive in a busy atmosphere, succeed at meeting deadlines, and strive for the opportunity to excel. I am an energetic, detail-oriented person who possesses strong ethical and moral values. I am also a fast learner and work well with all professionals. Authorized to work in the US for any employer

Curriculum Development & Technology Training Specialist - Eisenhower Health-Rancho Mirage - Rancho Mirage, CA

(2021-05)

• Develop & deploy Nursing related eLearning content based on CA state BRN, organization and professional practice standards.
• Manage, facilitate and serve as the American Heart Association (AHA) Coordinator for the organization, ensuring all activities held to AHA standards.
• Resuscitation Quality Improvement (RQI) Administrator. Facilitating quarterly CPR compliance requirements for hospital workforce.
• Develop and deploy Smartsheet solutions for efficient data collection and accurate record keeping.

LMS Administrator/e-Learning Specialist - Kwik Trip/Kwik Star Inc - La Crosse, WI

(2004-12 - 2021-04)

• Administrator/Super User for the company's Learning Management System, supporting over 25,000 users.
• Research, design and develop internal company computer-based web training for retail and support business units.
• Collaborate with subject matter experts to design effective eLearning supporting the company's strategic goals.
• Design training that is interactive an effective for a variety of learning styles and engage a multitude of media.
• Multi-media design and support requests. Work with business leaders to determine the most effective solution for integration into presentation content.
• Design and develop procedural manuals and written instruction/job aids for business units.

Retail PC Software Development Analyst - Kwik Trip/Kwik Star Inc - La Crosse, WI

(1999-07 - 2004-12)

• Responsible for new and existing product development including the analysis, design, development, testing, implementation and support of business processes and applications.
• Provide documentation and training to Kwik Trip's Retail PC support Staff for product rollouts and upgrades.
• Project management of store systems and integrations; maintained a high level of communication with stakeholders and management of project issues including tracking system changes, release schedules, conversion issues and testing of new releases of third party software.

Help Desk Support Specialist - Winnebago Software Company - Caledonia, MN

(1997-08 - 1999-07)

Software support for library management automation software. Serving more than 26,000 library professionals in more than 70 countries worldwide.

Associate's degree - Microcomputer Specialist - Western Technical College (1995-08 - 1997-05)