Alejandro Mendoza

Product Trainer with experience delivering instructor-led and virtual training for healthcare software and EMR systems. Skilled in onboarding, role-based workflow training, curriculum development, and end-user enablement. Proven ability to train large user groups, translate complex systems into practical workflows, and support adoption and compliance.

Product Trainer / EMR Technical Instructor - Solutions 4 Community Health

(2023-12)

• Deliver recurring virtual instructor-led EMR training every two weeks, facilitating 3–5 sessions per cycle
• Train 25–30 learners per session in core system functionality and 3–10 learners in role-specific workflows
• Enable 60–120+ end users per month, supporting onboarding, system adoption, and operational readiness
• Develop and maintain training curricula, role-based materials, job aids, and assessments
• Analyze learner performance data and feedback to continuously improve training effectiveness
• Collaborate with leadership and stakeholders to support compliance and prepare for in-person ILT delivery

Special Education English Teacher - Multiple School Districts

(2006-01 - 2023-12)

• Designed and delivered structured instruction aligned to learning objectives and performance outcomes
• Developed curriculum, assessments, and data-driven interventions to improve learner proficiency
• Applied adult learning principles to translate complex concepts into practical application
• Monitored performance data to refine instruction and improve learning outcomes
• Collaborated with administrators and cross-functional teams to align instruction with organizational goals

Master of Science - Educational Leadership - City University of New York, Lehman College

Master of Science - Special Education - City University of New York, Lehman College

Bachelor of Arts - State University of New York at Albany