Alese McGilbra

Sales Representative at Big Hairy Dog (2024-02 – Present)

Generate leads and conduct system demonstrations for retail software solutions while managing client accounts and VIP services.

• Generate 80+ daily leads and conduct system demos for Retail Pro and PUG Retail software
• Manage 250+ client accounts, ensuring satisfaction, retention, and achievement of sales quotas
• Create tailored proposals, oversee vendor relations, and handle 50+ VIP clients with high-touch service
• Track team performance metrics and align sales operations with company goals

Customer Service Coordinator at Big Hairy Dog (2023-05 – 2024-02)

Scheduled technicians and trainers for clients while managing escalations and maintaining VIP satisfaction.

• Scheduled technicians and trainers for 100+ clients, ensuring timely service delivery
• Managed escalations, billing disputes, and client feedback to maintain VIP satisfaction
• Coordinated hardware/software installations and updated internal training materials

Administration Manager at Quality Cleaning Professionals, LLC (2020-07 – 2023-05)

Oversaw human resources, payroll, benefits, and compliance for a large team while managing client accounts and driving process improvements.

• Oversaw HR, payroll, benefits, and compliance for 75+ employees
• Managed 50+ client accounts and executed proposals to drive company growth
• Introduced process improvements that enhanced workflow efficiency and consistency
• Trained and mentored administrative assistants and developed onboarding materials

Closing Manager / Team Member at Dickey's Barbecue Pit (2018-08 – 2020-07)

Managed closing operations and staff while boosting sales through customer engagement strategies.

• Promoted within 6 months; managed closing operations, deposits, and staff
• Boosted front-of-house sales by 50% through customer engagement and upselling
• Trained and led new hires to improve team productivity

Recreation Leader II & Office Assistant at City of Pittsburg (2016-06 – 2018-08)

Managed youth recreation programs and supported office operations while increasing community engagement through social media.

• Managed youth recreation programs and supervised 15 staff members
• Increased community engagement by 50% through social media campaigns
• Supported office operations including scheduling and client communications

Legal Intern at Lamb & Frischer Law Firm, LLC (2018-06 – 2018-08)

Assisted with case preparation and maintained confidential legal documentation.

• Assisted with case preparation and maintained confidential legal documentation

Bachelor of Science in Business Administration Major: International Business – California State University, Long Beach (2016 – 2020)