Alesia Payne

I am a trauma-response professional with dual experience in emergency medical care and behavioral health crisis intervention. My work bridges immediate life-saving emergency response with long-term victim support and advocacy. As a certified EMT, I provide frontline medical stabilization in high-acuity crisis environments, including trauma, violence, and behavioral emergencies.

Alongside this, my experience in mental health crisis supporting legal intake environments has strengthened my ability to support victims through de-escalation, resource coordination, and trauma-informed communication. I am currently completing a master's in forensic psychology to deepen my expertise in victim systems, trauma response, and advocacy services.

Emergency Medical Technician (NREMT Certified) (Present)

• Respond to emergency calls involving trauma, behavioral health crises, medical emergencies, and high-stress patient situations
• Provide immediate life-saving care and emotional stabilization to patients and bystanders in crisis environments
• Assess, prioritize, and manage patients experiencing acute physical injury, psychological distress, or violent incidents
• Coordinate with hospital staff, law enforcement, and emergency services during critical incidents involving vulnerable populations
• Maintain accurate, real-time documentation of patient condition, scene safety, and intervention provided

Customer Service Specialist / Legal Intake Specialist (Remote) at Morgan & Morgan (2023-10 – 2024-07)

• Served as first point of contact for clients experiencing emotional distress, personal injury, and legal crises
• Conducted trauma-sensitive intake assessments to determine case viability and urgency
• Collected and documented detailed client narratives for attorney review and case processing
• Maintained confidentiality while managing high-volume inbound and outbound communications
• Coordinated follow-ups and ensured continuity of client support through legal intake systems

Crisis Chat Support Specialist at CCSI (2022-06 – 2023-05)

• Provided crisis intervention and emotional support to individuals experiencing homelessness, suicidal ideation, and acute distress
• Conducted de-escalation and safety planning for high-risk individuals in real time
• Coordinated with external agencies to connect clients with shelters, mental health services, and emergency resources
• Maintained accurate crisis documentation for ongoing case tracking and escalation

Mental Health Professional at National Counseling Group (2022-08 – 2023-02)

• Delivered behavioral interventions for adolescents experiencing emotional and environmental trauma
• Supported over 15 students weekly in school and home settings
• Implemented trauma-informed strategies to reduce behavioral escalation and improve emotional regulation
• Collaborated with families and school staff to support student safety and stability

Call Center Trainer at Concentrix (2021-06 – 2022-03)

• Trained and onboarded 35+ employees in communication, customer support, and compliance procedures
• Delivered structured training programs and evaluated performance outcomes
• Improved retention and performance through standardized onboarding systems
• Managed attendance tracking and performance documentation

Personal Trainer at MWR Morale Welfare and Recreation (2018-10 – 2020-05)

• Developed individualized wellness plans and supported client behavior change goals
• Built long-term client relationships through coaching and accountability systems

Registration and Scheduling Coordinator at Phoenix MedCom Inc. (2014 – 2015)

• Managed high-volume patient scheduling and intake communications in a fast-paced healthcare environment
• Responded to patient inquiries with professionalism and support, including emotionally sensitive situations
• Coordinated appointments across multiple providers and departments ensuring continuity of care
• Maintained accurate electronic health records (EHR) and updated patient documentation in compliance with healthcare standards
• Supported prescription coordination and physician communication to ensure timely patient care
• Improved scheduling efficiency and reduced patient waiting times through prioritization of urgent cases

Health Unit Coordinator at Lovelace Medical Center (2009 – 2011)

• Facilitated communication between nursing staff, physicians, and admissions to ensure accurate patient information flow
• Entered physician orders for ICU patients including labs, imaging, and discharge documentation
• Supported critical care unit operations through real-time documentation and coordination of patient needs
• Maintained medical supply inventory and ensured readiness of clinical materials for patient care
• Performed clerical and administrative support functions in a high-acuity hospital environment

Master of Science in Forensic Psychology – Southern New Hampshire University

Certification in Human Resources – Villanova University (2023)

Bachelor of Science in Business Administration (HR Management) – Waldorf University (2016)