Anyssa Moreno

I am a motivated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Victim/Witness Specialist - Victim Advocate - 12th JD District Attorney Office - 601 Main Street

(2024-08 - 2026-06)

District Attorney's Office

• Provided crisis intervention, emotional support, and advocacy services to victims and witnesses throughout the criminal justice process.
• Maintained regular communication with victims regarding case status, court proceedings, and available resources.
• Coordinated witness appearances and scheduling for hearings, trials, and other court proceedings.
• Assisted victims with completing restitution, compensation, and protective order applications.
• Conducted needs assessments and connected victims with community resources, counseling services, shelters, and other support programs.
• Collaborated with prosecutors, law enforcement agencies, and community organizations to ensure victim rights were upheld.
• Prepared victims and witnesses for court appearances by explaining legal procedures and expectations.
• Maintained confidential case records and documentation in compliance with state laws and office policies.
• Accompanied victims during interviews, hearings, and trials to provide support and advocacy.
• Managed multiple cases simultaneously while prioritizing urgent victim needs and court deadlines.

Clinic & Billing Specialist - Progyny - 1359 Broadway, 2nd Floor New York, New York 10018

(2023-07 - 2024-07)

• Manage a high volume of provider and member calls and e-mails.
• Research and resolve billing discrepancies to enable accurate billing.
• Assist with billing inquiries and provided timely responses to enhance customer satisfaction.
• Provide excellent customer service, developing and maintaining client relationships.
• Monitor customer accounts to identify and rectify billing issues.
• Review, research and analyze complex fertility related claims by navigating multiple systems and platforms
• Accurately capture the data/information for process (prior authorizations, benefits)
• Explain financial responsibility as it relates to member deductible, coinsurance, and out of pocket max
• Review denied claims and submit tickets for correct processing

Pharmacy Technician Specialist - Friday Health Plans - Alamosa, CO

(2021-09 - 2023-07)

• Helping members, providers, and pharmacies with questions or problems relating to prescriptions, processing issues, drug formulary, and coverage of medications.
• Manage all pharmacy inquires from potential members, current members, pharmacies, and pharmacy benefit managers.
• Coordinate with pharmacies to process claims and calculate correct co-pay information for members.
• Utilize all computer platforms used for pharmacy department.
• Answer voicemails and emails regarding pharmacy issues.
• Display consistent positive attitude towards customers, peers, and other personnel, even during high stress situations.
• Handle high call volume
• Log all calls, emails, and inquires in HRP.
• Participate in cross training in other departments in need.

Pharmacy Technician - San Luis Valley Health - Alamosa, CO

(2021-02 - 2021-08)

• Answered incoming phone calls and addressed questions from healthcare providers.
• Calculated dosage, filled prescriptions, and compounded medications
• Calculated dosages for infusions and IVs.
• Preparation of sterile and non-sterile compounds.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Counted, measured and compounded medications following standard procedures.
• Managed opening and closing duties for pharmacy.
• Delivering medications to the nursing stations, operating rooms, and emergency department.
• Ensuring cash carts were supplied and updated.
• Making trays and kits. (Crash carts, eye kits, epidural kits)
• Verified safe and secure storage of medications and hospital supplies to minimize loss and accidents.
• Filled prescriptions for patients admitted to the hospital.

Barista - Safeway - Starbucks - Alamosa, CO

(2014-08 - 2021-02)

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Used POS system to accurately enter orders and process payments.
• Helped management keep adequate supply on hand by notifying of shortages.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

High School Diploma - Ombudsman School of Excellence (2013-05) Alamosa