Alethea Chapman

Results-driven HR professional with 25+ years of experience in employee relations, policy compliance, and people management. Proven track record of leading HR initiatives that improve retention, engagement, and business performance. Adept at guiding leaders through conflict management, compliance requirements, and workforce planning while fostering a culture of accountability and growth.

Branch Manager at Woodforest National Bank (2018-01 – Present)

Lead HR policy communication, compliance reviews, and employee relations at the branch level, ensuring adherence to labor laws.

• Increased employee retention by 10%+, maintaining over 90% retention across two years by fostering a positive environment.
• Resolved workplace conflicts with a coaching-first approach, strengthening employee relations and morale.
• Assisted staff with interpretation and selection of benefits
• Utilized focus groups and surveys among peers to recommend process improvements at branch level
• Mentored staff to exceed performance goals, achieving 20% year-over-year branch profitability growth.
• Oversaw hiring, onboarding, and training, while aligning operational strategies with HR best practices.

General Manager at Inspire Brands (Arby's) (1995-01 – 2018-12)

• Partnered with HR to manage recruitment, onboarding, and training for 100+ employees, ensuring smooth integration.
• Designed and facilitated 20+ training programs, boosting engagement by 40% and customer satisfaction by 25%.
• Implemented workforce planning strategies that resulted in a 15% reduction in labor costs and 30% reduction in food costs.
• Oversaw employee performance reviews, compliance adherence, and workplace safety training.
• Collaborated cross-functionally on projects related to training, employee safety, and organizational culture.

MS in Human Resource Management – Troy University (2019-01)

MBA in International Business – Salem International University (2013-01)

BA in English – University of Alabama (2005-01)