Alex Rivera

Dedicated and motivated plumbing professional with hands-on experience in installation, maintenance, and repairs. Skilled in coordinating jobsite activities, supporting teams, and ensuring safe, efficient, code-compliant work. Strong communication, leadership, and problem-solving abilities with a commitment to quality workmanship and customer satisfaction.

I want to be at a place where my opinion matters, I always put the customers first and it is the driving factor behind my motivation to wake up everyday and do my best work.

Service Tech/field supervisor at Gold Medal Plumbing (2023-03 – 2026-05)

• Installed and serviced residential and commercial plumbing systems, including whole-home gas lines, water lines, tankless water heaters, and complete home repipes
• Experienced in water treatment systems, water softeners, and UV filtration/light installations
• Installed PVC waste lines, kitchen sinks, shower valves, vanities, and other plumbing fixtures and systems
• Performed installation and servicing of residential sewer pumps, basement ejectors, and whole-home ejector systems
• Served as Warranty and Callback Technician for Gold Medal, maintaining an excellent 3% callback rate in 2025
• Ensured all plumbing work was completed safely, efficiently, and in compliance with local plumbing codes and regulations
• Built strong customer relationships through professional communication and customer-first service
• Developed solution-focused repair and installation options while clearly explaining cost and practicality to customers
• Processed and secured customer payments until company drop-off procedures were completed
• Utilized ServiceTitan to document service calls, manage work orders, and track job completion details
• Investigated, troubleshot, and accurately diagnosed plumbing systems including city water, well water, and septic systems
• Replaced and serviced well pumps and pressure tanks
• Conducted slab leak detection and provided detailed repair estimates following diagnosis
• Recommended and sold large-scale excavation and waste line repair projects when necessary
• Cleared and snaked main sewer lines and branch drain lines in residential and commercial properties
• Specialized as a service plumber and drain technician, handling a wide range of plumbing and drain issues
• Assisted in the replacement and servicing of septic pumps and related system components
• Performed preventative maintenance and repairs on residential and commercial plumbing systems
• Responded quickly and effectively to plumbing emergencies and urgent service calls
• Prepared material lists, project documentation, and cost estimates for repairs and installations
• Delivered professional customer service while explaining repair options and recommended solutions clearly to clients

Service Tech at Messick Plumbing (2022-06 – 2023-12)

• Investigated, troubleshot, and accurately diagnosed plumbing systems including city water, well water, and septic systems
• Replaced and serviced well pumps and pressure tanks
• Conducted slab leak detection and provided detailed repair estimates following diagnosis
• Recommended and sold large-scale excavation and waste line repair projects when necessary
• Cleared and snaked main sewer lines and branch drain lines in residential and commercial properties
• Specialized as a service plumber and drain technician, handling a wide range of plumbing and drain issues
• Assisted in the replacement and servicing of septic pumps and related system components
• Performed preventative maintenance and repairs on residential and commercial plumbing systems
• Responded quickly and effectively to plumbing emergencies and urgent service calls
• Prepared material lists, project documentation, and cost estimates for repairs and installations
• Delivered professional customer service while explaining repair options and recommended solutions clearly to clients

Service Tech at Mike Dolan and Sons (2021-05 – 2023-12)

• Serviced residential and commercial properties
• Lead plumber on remodeling projects and demolition
• Trained and mentored plumbing apprentices and helpers on proper procedures for diagnostics and repairs
• Enforced workplace safety policies and conducted routine site inspections when mentoring plumbing apprentices and helpers
• Maintained a clean, organized job site and well-inventoried truck
• Provided excellent customer service and maintained a professional demeanor at all times

Water Heater Technician at 1800 Water Heaters NJ (2018-12 – 2020-03)

• Repaired and Installed water heaters
• Processed all documentation and payments promptly
• Resolved customer complaints efficiently and tactfully
• Following company procedures
• Performed routine maintenance of plumbing systems in both residential and commercial settings
• Responded to plumbing service calls as directed
• Investigated, troubleshot, and properly diagnosed plumbing systems including city water and septic
• Completed repairs and installations accurately and efficiently
• Respond to plumbing emergencies or service calls promptly

Apprentice / Helper at Archer Plumbing (2017-01 – 2018-11)

• Performed routine maintenance of plumbing systems in both residential and commercial settings
• Responded to plumbing service calls as directed
• Investigated, troubleshot, and properly diagnosed plumbing systems including city water and septic
• Completed repairs and installations accurately and efficiently
• Respond to plumbing emergencies or service calls promptly

Service Tech at Mike Dolan and Sons (2024-01 – 2025-12)

• Assisted with installation of pipe assemblies, fittings, valves, appliances such as dishwashers or water heaters, or fixtures such as sinks and toilets
• Retrieved tools needed for master plumber
• Assist our warehouse personnel and help launch our service trucks
• Pick up parts and equipment and deliver to field personnel

Running back at Semi Pro football (2019-01 – 2022-12)

High School Diploma – Monroe High School (2013-01)

College Level Courses – Ocean County College

College Level Courses – Middlesex County College