Sijabulile Sithole

I have over two years of professional experience in customer service and administrative support, where I developed a strong foundation for building client relationships and driving results in fast-paced environments. My background has equipped me with the ability to engage with diverse customers with empathy, professionalism, and persuasive communication skills that translate seamlessly into the healthcare and medical sales field. I am experienced in managing client inquiries, coordinating schedules, and maintaining accurate records, all while ensuring that every interaction aligns with service excellence and trust.

I have a proven ability to meet performance targets through effective communication, product knowledge, and consistent follow-ups that strengthen customer confidence and satisfaction. Proficient in CRM systems and digital sales tools, I use data and insights to track leads, support client decisions, and contribute to achieving sales goals.

CALL CENTER AGENT OUTBOUND AND INBOUND - KCEP

(2023-01 - 2025-12)

At KCEP, I worked as a Call Center Agent handling both inbound and outbound calls, where I provided professional customer support and promoted company services to clients. On the outbound side, I was responsible for reaching out to potential and existing customers to promote services, conduct surveys, and generate leads while maintaining a professional and persuasive communication style. Working in this environment strengthened my communication, problem-solving, and multitasking abilities, as well as my ability to stay calm and efficient under pressure.

• Assisted customers with product information, resolving queries, processing requests, and following up to ensure customer satisfaction
• Managed high call volumes, documented client interactions, and updated records accurately in the system
• Consistently met performance targets, contributed to team goals, and upheld excellent service standards

WHOLESALE AND RETAIL CERTIFICATE - Wholesale and Retail