Alex Smallwood
Prior Authorization support
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About
Detail-oriented and reliable professional with 15+ years of experience of experience in high-volume customer service, healthcare support, and administrative operations. Strong background in data accuracy, record management, and fast-paced workflow environments. seeking a remote data entry or back-office role requiring precision and confidentiality.
Experience
Prior Authorization support - CVS Pharmacy - Remote
(2025-10)
- Reviewed and processed healthcare authorization requests using internal systems ensuring timely processing of pharmacy and insurance requests.
- Read and interpret medical records, forms, and authorizations
- Maintained accuracy of patient medical records and insurance documentation.
- Maintained confidentiality under HIPAA regulations.
- strengthened communication between healthcare providers, pharmacies to support patient access to medication.
Data entry clerk/accountant - House of Faith prayer praise and worship Ministries - Texas
(2024-06 - 2025-10)
- Ensured data accuracy and integrity by performing precise data entry and maintaining member records, event registrations, donation tracking, and confidential databases in church management software and Microsoft Office Suite.
- Reconciled monthly bank and credit statements, identifying discrepancies to ensure budget alignment.
- Gather committee reports for quarterly session meetings.
Production Associate - Tesla - Texas
(2023-01 - 2024-06)
- Efficiently assembled vehicle components using manufacturing equipment, consistently achieving high quality standards within demanding cycle time.
- Trained 50+ new hires on MES data entry, quality checkpoints, and production tracking—100% first-time certification pass rate.
- Developed quick-reference guides and led daily huddles to reinforce procedures—reduced new-hire error rate by 40%.
- Promoted to Workstation Trainer after 6 months for leadership in data accuracy and process adherence.
Benefits advisor - United Healthcare - Remote
(2019-06 - 2023-08)
- Processed member benefits information and insurance-related requests.
- Improved customer resolution outcomes by clearly explaining complex healthcare plans and reducing member confusion.
- Maintained 95% accuracy while handling high-volume workflows.
- Recognized for strong call control, empathy-driven communication, and accuracy under pressure.
Education
Bachelor of Science - Criminal Justice - University of Texas Permian Basin
