Patient Coordinator at Ivy Rehab for Kids (2023-11 – Present)
Coordinate care for 100+ patients, manage scheduling, insurance verification, and team leadership
- Manage a caseload of 100+, coordinating all aspects of their care including scheduling appointments, ensuring timely follow-ups, and obtaining insurance verification and authorizations
- Guided a team of 15 patient specialists in providing training, guidance, and feedback to ensure optimal team performance
- Improved patient satisfaction by 15% through the implementation of a new patient feedback system with individualized care plans
- Passionately focused on providing care and assistance to patients during times of illness or injury
Server at Cabo Fish Taco (2022-08 – 2023-08)
Served customers and managed customer relationships at a widely known restaurant
- Served lunch and dinner to over 100 customers per shift at a widely known restaurant
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Assistant Coach at Hallsey High Tides (2019-05 – 2021-07)
Taught swimming skills, ensured pool safety, and organized team activities
- Worked with others to enforce guidelines for safety and structure in the pool
- Taught children from the ages of 6-18 swimming skills and water safety
- Organized swim meets and team parties to create a fun and lively team culture
- Maintained a leadership role
- Communicated effectively with parents of the children regarding their child's progress in the program
