Alexa Heiry

A recent college graduate with a social and behavioral psychology background. I am looking for a challenging and long-lasting role that will allow me to grow professionally and contribute leadership, social skills, and problem-solving to a company.

Patient Coordinator at Ivy Rehab for Kids (2023-11 – Present)

Coordinate care for 100+ patients, manage scheduling, insurance verification, and team leadership

• Manage a caseload of 100+, coordinating all aspects of their care including scheduling appointments, ensuring timely follow-ups, and obtaining insurance verification and authorizations
• Guided a team of 15 patient specialists in providing training, guidance, and feedback to ensure optimal team performance
• Improved patient satisfaction by 15% through the implementation of a new patient feedback system with individualized care plans
• Passionately focused on providing care and assistance to patients during times of illness or injury

Server at Cabo Fish Taco (2022-08 – 2023-08)

Served customers and managed customer relationships at a widely known restaurant

• Served lunch and dinner to over 100 customers per shift at a widely known restaurant
• Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
• Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements

Assistant Coach at Hallsey High Tides (2019-05 – 2021-07)

Taught swimming skills, ensured pool safety, and organized team activities

• Worked with others to enforce guidelines for safety and structure in the pool
• Taught children from the ages of 6-18 swimming skills and water safety
• Organized swim meets and team parties to create a fun and lively team culture
• Maintained a leadership role
• Communicated effectively with parents of the children regarding their child's progress in the program

Bachelor of Science in Psychology – Virginia Tech (2023-08)