Alexa Moscoso

Customer-focused professional with 4+ years of experience providing exceptional customer service in fast-paced hospitality and retail environments. Strong communication, organizational, and problem-solving skills with a passion for creating positive customer experiences. Seeking to transition into a leasing consultant role.

Server & Takeout - Colony Grill - Stamford, USA

(2023-11)

Delivered exceptional service in a fast paced environment while assisting hundreds of guests weekly

• Handled incoming phone calls, answered questions and coordinated takeout orders with accuracy
• Resolved customer concerns professionally to maintain a positive guest experience
• Maintained accuracy while balancing multiple priorities during peak business hours
• Process cash and credit transactions accurately using POS system

Hostess - Yard House - Norwalk, USA

(2022-09 - 2023-08)

• Managed reservations, waitlists, and guest flow to ensure efficient operations
• Answered phone calls and assisted guests with questions and reservations
• Delivered a welcoming and professional first impression
• Resolved guest concerns quickly and professionally