Jeremy Chang

Customer-focused professional with 5+ years of experience providing support in fast-paced environments. Strong troubleshooting, communication, and problem-solving abilities developed through high-volume customer service roles. Experienced with Windows operating systems, PC hardware, and computer setup through personal projects. Eager to begin a career in IT support and contribute dependable technical assistance while continuing to grow technical skills.

Food Runner / Busser at Brezza – Resorts World (Present)

• Resolve guest concerns quickly and professionally in a high-volume environment.
• Communicate effectively between multiple departments to ensure timely and accurate service.
• Maintain strong attention to detail while managing multiple priorities simultaneously.
• Support team operations by identifying issues and taking initiative to solve problems.

Server at Doh Korean BBQ (2021-08 – 2026-01)

• Assisted customers by answering questions, providing guidance, and resolving concerns.
• Managed multiple tasks simultaneously while maintaining accuracy and professionalism.
• Developed strong troubleshooting and problem-solving skills in a fast-paced environment.
• Collaborated with team members to ensure efficient daily operations and customer satisfaction.

Server at Namu Hotpot (2020-04 – 2021-07)

• Delivered attentive customer support while maintaining accuracy and organization.
• Assisted in training new team members on procedures and best practices.
• Worked efficiently under pressure while maintaining a positive customer experience.

Diploma – Sierra Vista High School (2019)