Alexa

Hospitality professional with over four years of experience in fine dining and event venues, skilled in customer service, team leadership, and operational efficiency. Adaptable and eager to contribute strong communication, problem-solving, and client relationship skills to support business success and career growth.

Venue VIP - Variable Staff (Seasonal) at Alpine Valley Music Venue (2026-04 – 2026-09)

• Deliver exemplary customer service to maintain customer loyalty
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• engage seasonal guests that purchase premium VIP seating, VIP decks, and/or VIP parking for events.
• assist with questions, issues, or complaints in VIP areas
• maintain cleanliness and organization of the venue while engaging with attendees to address their needs before, during, and after the event.
• Demonstrated attention to detail and customer service skills contributing to a positive experience for all patrons

Fine Dining Server at Gigi’s Wine Bar & Bistro (2024-02 – 2024-09)

• Delivered exemplary guest service in a high-end restaurant, ensuring order accuracy and positive dining experiences
• Recommended wine pairings and menu items to enhance customer satisfaction and increase sales
• Managed high-volume dining periods with effective time management and multitasking skills
• Collaborated with team members to maintain smooth operations and support colleagues as needed

Restaurant Server at The Dock at Montrose Beach (2022-07 – 2022-11)

• Accurately took and delivered customer orders, ensuring attention to detail and customer satisfaction
• Increased sales by confidently recommending daily specials and upselling menu items
• Utilized POS system to efficiently place orders, manage billing, and handle complimentary items
• Maintained positive customer communication and multitasked effectively during busy period

Cocktail Server & Bartender at The Vic Theater & The Riviera Theater (2021-11 – 2022-05)

• Provided prompt and courteous service to customers, enhancing guest satisfaction during events
• Managed multiple drink orders efficiently while maintaining an upbeat atmosphere
• Monitored guests for signs of intoxication and communicated concerns to management
• Accurately tracked cash receipts and deposits to ensure financial accuracy

Client Care Coordinator & Veterinary Technician at Old Town Animal Care Center & Oz Animal Hospital (2018-12 – 2022-06)

• Delivered exceptional customer service while managing client files and fostering client loyalty
• Oversaw daily operations including balancing end-of-day reports and revenue tracking
• Trained newly hired employees to ensure smooth front office procedures
• Improved operational efficiency through creative problem solving and critical thinking
• Navigated multiple software programs to support administrative tasks and data entry

Fine Dining Server at Sopra Bistro (2019-08 – 2020-03)

• Delivered detailed menu and wine recommendations to enhance guest dining experiences
• Presented wine bottle service with tastings and descriptions to elevate customer satisfaction
• Maintained timely table check-ins to assess and fulfill guest needs
• Processed payments accurately using POS systems including credit card, cash, and gift certificates
• Adhered to food safety, cleaning, and sanitizing procedures to ensure a safe dining environment
• Represented the restaurant professionally on and off site

Receptionist & Veterinary Technician at Crystal Lake Veterinary Hospital (2009-05 – 2016-05)

• Provided excellent customer service and client education on pet health
• Managed appointment scheduling and front office duties including phone and email communication
• Assisted doctors with animal medical care and performed veterinary technician duties as needed
• Followed AVMA accreditation standards and maintained accurate records
• Trained newly hired employees and balanced end-of-day financial reports

High School Diploma in General Studies – Crystal Lake South High School (2006)

Bachelor of Arts in Hospitality Administration/Management – Oregon State University

Associate of Applied Science in Veterinary/Animal Health Technology/Technician and Veterinary Assistant – Penn Foster College