Erica Mathews

Experienced administrative professional with over 15 years of experience supporting public service, education, and healthcare offices. Highly organized and detail-oriented with strong skills in customer service, office coordination, records management, and front-desk administration. Known for maintaining efficient office operations, resolving client concerns professionally, and building positive relationships with staff, patients, and the community.

Dental Receptionist / Administrator at Milwaukee Dental Group (2025-09 – Present)

• Manage front desk operations including patient scheduling, insurance verification, and maintaining accurate patient records.
• Provide professional customer service while assisting patients with appointments, billing questions, and general office inquiries.
• Coordinate daily office workflow and support administrative tasks to ensure smooth clinic operations.

Administrative Support at Milwaukee College Prep (2022-05 – 2025-09)

• Provided administrative and office support within a fast-paced educational environment.
• Assisted staff, students, and parents while maintaining records, schedules, and internal databases.

Bachelor's Degree in Business, Human Resource Management – University of Phoenix

Associate Degree in Business – University of Phoenix

Special Education Studies – University of Wisconsin Milwaukee

High School Diploma – North Division High School