Alexander Bakradze Bakradze

Operations Manager with hands-on experience supporting luxury residential environments and resident-facing services. I partner closely with the Management Office to keep day-to-day operations running smoothly—especially in Security and Receiving—while coordinating with front desk/concierge, housekeeping, maintenance, and vendors. I'm known for a calm, hospitality-first approach, strong attention to detail, and for building practical SOPs and checklists that improve response time, consistency, and overall service quality while protecting resident privacy and maintaining a polished environment.

Business Owner–Manager at DISANBA LLC (2017-01 – Present)

Owned and operated a transportation services business, directing day-to-day operations, customer service, dispatch coordination, and vendor/contractor relationships.

• Developed and enforced standard operating procedures (SOPs) to improve on-time performance, service consistency, and issue resolution for clients and passengers.
• Managed budgeting and daily/weekly reporting, ensuring accurate records and timely follow-up on customer requests and operational exceptions.

Operations Manager at Miami Travel & Concierge Service (Miami TCS Inc.) (2012-01 – 2017-12)

Managed day-to-day operations for short-term rental properties and concierge services, serving as the primary point of contact for guests and service partners to ensure consistently high service experience.

• Achieved and maintained a 9.0 Booking.com rating and Airbnb "Superhost" recognition within the first year of operation
• Managed availability calendars, pricing updates, reservations, and guest communications across platforms (Airbnb, Booking.com), ensuring timely responses and issue resolution.
• Coordinated check-in/check-out processes and scheduled housekeeping, maintenance, and room-service tasks to maintain unit readiness, cleanliness standards, and property presentation.
• Created and refined procedures and checklists (guest service, turnover, maintenance escalation) to improve operational efficiency and reduce service lapses.
• Managed a car rental operation, growing the fleet from 10 to 120 vehicles; led fleet readiness, scheduling, customer relations, and vendor coordination for repairs and detailing.

Security Officer at Trump Royale (Marksman Security Corp.) (2014-01 – 2015-12)

Provided front desk and patrol coverage for a luxury residential property; managed access control, CCTV monitoring, and incident response.

• Managed receiving and maintained accurate package logs in BuildingLink; ensured secure handoff, timely notifications, and resident privacy.
• Managed outside vendors and contractors' check-ins/check-outs, monitored on-site activity, and enforced condominium rules and regulations.
• Documented and escalated resident concerns and operational issues to management with clear, timely reporting.

Senior Business Development Advisor at Educational Development Solutions Group (2011-01 – 2012-12)

Developed proposals for programs in the Caucasus region focused on private-sector development and public–private partnerships.

Additional Executive Leadership Experience

Previously held senior director-level government leadership roles, overseeing large-scale operational coordination, interagency strategy, and security planning in high-risk, time-sensitive environments. This background reflects strong executive judgment, discretion, and organizational leadership. Information about work experience before relocating to the United States can be provided separately.

Master of Business Administration and Master of Arts in Diplomacy and International Relations in Business Administration, Diplomacy and International Relations – Regionally accredited university in the United States of America

Business Law – Tbilisi State University (2000-01)

Economic Geography – Tbilisi State University (1993-01)