Alexander Brown

I am driven by a commitment to excellence in client service and operational efficiency. My expertise lies in spearheading initiatives that ensure seamless support for clients nationwide. By fostering a culture of continuous improvement and robust database management, I contribute to my personal mission of delivering unparalleled service. My leadership is characterized by hands-on coaching, nurturing a team that shares our values and dedication to client satisfaction.

Trak America (7 years) Current Client Services Manager

• Spearheads service initiatives, ensuring seamless communication & support for clients and legal partners nationwide.
• Collaborates with cross-functional teams to design and optimize client-facing databases, resulting in an improvement in operational efficiency and client success metrics. 
• Leads the company in coaching and onboarding for Client Services leading to proper use of company systems& a better understanding of client guidelines.

• Managed high-priority client tasks, consistently achieving 100% of deliverables ahead of deadlines and ensuring no critical deadlines were missed.
• Innovated processes frequently to optimize productivity and drive business growth, resulting in enhanced client satisfaction & retention.
• Acted as the primary pointof contact for client inquiries, fostering positive relationships & identifying opportunities for account expansion and development.

• Specialized in Medicare products for a multi-state brokerage, advising clients across 6 states and ensuring compliance with changing regulations.
• Delivered expert-level Medicare consultations, guiding clients through complex plan options utilizing multiple platforms & resources.
• Achieved & exceededSales goals duringthe Annual Enrollment Period for Medicare.

Customer Relations Specialist, October 2015 – April 2017

• Conducted in-depth researchon vehicle technology & design trendsto support sales retention efforts.
• Collaboratedwith international manufacturers to relay customer feedback & drive product enhancements.
• Facilitatedcommunication between customers, dealerships, & fieldteams to expeditevehicle repairs and resolutions.
• Led training sessionsfor new employees, emphasizing active listening techniques & adherenceto company protocols.

Field Agent, July 2015 – September 2015

• Managed & monitored medical benefits of union members in the southern region
• Arranged meetings with members to ensure all benefits were signed, understood, & efficiently executed
• Enhanced customer experience, gained trust, and earned leads creating more revenue opportunities

Toledo Arena Sports Inc. and Mud Hens Inc.

• Operated cameras during promotional periods& stoppages to provide a family fun atmosphere for fans and produced appealing, on-the-fly, fan favorite content within minor league baseball & hockey regulations
• Created & imported player headshots each game to ensure consistency & accuracy
• Pulled specific game highlights from the finished broadcast to conclude& enhance production

Bachelor of Arts Degree, Telecommunications - Bowling Green State University