Senior Client Service Manager | Workers’ Comp
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Proven track record of elevating client satisfaction and retention across insurance and healthcare sectors through proactive service, strategic reporting, and post-sale engagement. Expert in translating complex data into actionable insights, optimizing workflows with AI and automation, and building trust through transparent communication. Adept at managing high-stakes accounts, resolving claims efficiently, and delivering measurable value across diverse portfolios.
Experienced client success and operations strategist with 10+ years of leadership across workers’ compensation for insurers and TPAs, vendor-managed care services, and community management. I’ve supported Fortune 500 clients by driving retention, streamlining post-sale workflows, and translating complex data into actionable insights. My expertise spans vendor oversight, claims strategy, KPI tracking, and financial reconciliation with a consistent focus on transparency, risk reduction, and measurable outcomes.
Known for building trust across teams and stakeholders, and delivering high-impact solutions through structured tools, AI-powered reporting, and proactive communication.
