Alexandra Chambers

Certified Project Manager (PMP, CSM, Six Sigma Green Belt) with 7+ years of experience leading healthcare, clinical operations, and technology-enabled process improvement projects. Proven success managing cross-functional teams, implementing Agile and Waterfall methodologies, improving regulatory compliance, and delivering operational efficiency across healthcare and human services environments. Strong background in clinical workflow optimization, EMR/EHR implementations, risk management, and stakeholder communication.

Transition/ Project Coordinator - CADES - Swarthmore, PA

(2025-01)

• Directed transition services for a caseload of ~15–25 individuals, overseeing daily operations across residential and community settings in alignment with ODP regulations and organizational mission.
• Led execution of ISP and BSP deliverables, tracking progress against personal care, behavioral, and developmental milestones; improved on-time plan execution by ~20–30%.
• Coordinated cross-functional resources including staffing coverage, transportation, clinical supports, and community-based programming to increase participant engagement and independence.
• Managed risk, safety, and compliance program including required certifications, incident reporting, and corrective actions, contributing to ~95–100% audit readiness.
• Served as primary stakeholder liaison for individuals, families, clinicians, and case managers, improving communication response time and service coordination effectiveness.
• Monitored service delivery KPIs, escalated risks, and supported continuous improvement initiatives to strengthen operational performance across transition programs.

Project Coordinator – Clinical & Residential Programs - ChristianaCare - Newark, DE

(2020-10 - 2024-12)

• Led end-to-end project execution for clinical and residential care initiatives, supporting healthcare operations and organizational strategy through PMO best practices, including project planning, governance, stakeholder management, KPI tracking, risk management, and executive status reporting.
• Built and maintained project schedules, risk registers, and compliance documentation for multi-site healthcare programs
• Coordinated stakeholders across clinical teams, compliance officers, and senior leadership to drive project alignment.
• Improved operational efficiency by standardizing workflows, documentation processes, and reporting procedures utilizing Smartsheet.
• Facilitated weekly project meetings, training sessions, and milestone reviews to ensure on-time and compliant delivery.

Project Coordinator (Agile / Program Teams) - Elwyn - Media, PA

(2019-01 - 2020-05)

• Served as Scrum Master for healthcare program teams, facilitating sprint planning, daily stand-ups, reviews, and retrospectives.
• Developed KPI dashboards and reporting tools to monitor project progress and service delivery metrics.
• Strengthened cross-department communication to improve case tracking, data accuracy, and issue resolution timelines.

Program Supervisor / Case Manager - Keystone Human Services - Harrisburg, PA

(2017-02 - 2018-10)

• Oversaw multi-site residential program operations ensuring compliance with state and federal healthcare regulations.
• Led interdisciplinary service planning (ISP) meetings and monitored patient outcomes through structured documentation systems.
• Supported internal and external audits by maintaining program records and quality assurance data.

Program Supervisor / Case Manager - Devereux DCPS - Rutland, MA

(2015-08 - 2017-07)

• Supported EMR system implementation across residential sites, achieving 100% staff adoption through structured training.
• Conducted root cause analysis to address care delivery gaps and behavioral plan compliance.
• Managed critical incident reporting and provided 24/7 on-call clinical operational support.

Bachelor of Science (B.S.) - Early Childhood Education - Atlantic Union College (2014-05)