Erica Rodney

Experienced Healthcare IT Professional with 10+ years of success leading Cerner Millennium and healthcare technology implementations and onboarding across ambulatory, acute care, and enterprise healthcare environments. Proven expertise managing end-to-end onboarding, workflow analysis, clinical application implementation, provider engagement, data collection, system configuration, testing, training, and go-live support. Skilled at serving as the primary liaison between clinical stakeholders, provider practices, operational leaders, and technical teams to ensure seamless EMR adoption and workflow optimization.

Recognized for delivering high-quality onboarding experiences, mitigating implementation risks, and driving successful provider transitions while maintaining compliance with organizational standards and patient care objectives.

Cerner Clinical Adoption Coach - Consultant - Veterans Administration – SAAM - VA Clinic Detroit, MI, VA Clinic Dayton, OH, VA Clinic Cincinnati, OH

(2026-01 - 2026-06)

• Served as the primary liaison between clinical end users and technical implementation teams during healthcare technology deployments and optimization initiatives.
• Coached clinicians on best practices for Oracle Health (Cerner) workflows to improve efficiency, documentation quality, and patient care outcomes.
• Conducted workflow assessments and identified opportunities to streamline clinical processes and increase EHR adoption.
• Partnered with leadership teams to develop change management strategies that improve user engagement and reduce resistance to system changes.
• Facilitated issue triage by identifying workflow, training, or system-related concerns and coordinating resolution with appropriate technical teams.
• Delivered classroom, virtual, and one-on-one training sessions to support user proficiency and long-term adoption.
• Provided at-the-elbow support to physicians, nurses, ancillary staff, and operational leaders during go-live and stabilization periods.

Sr. Clinical Implementation Specialist - Consultant - Health Rise Healthcare - Trinity Health, Orlando Health, UMASS, UPMC Altoona

(2025-01 - 2025-12)

• Partnered with physicians, nurses, and administrative leaders to optimize Epic EMR implementation and onboarding initiatives across multiple Healthcare Ambulatory and Inpatient environments with enterprise-wide implications, ensuring alignment with organizational goals and objectives.
• Developed and executed strategic project plans including detailed timelines, resource allocation, stakeholder engagement, and deliverables, to ensure timely and successful project completion.
• Acted as a liaison between employees and hospital leadership, fostering clear communication and addressing issues proactively.
• Conducted risk analysis and mitigation planning to prevent issues before they arose, resulting in improved project outcomes.
• Managed deployment readiness activities including workflow validation, issue tracking, escalation management, risk mitigation, and post-deployment optimization planning
• Facilitated recurring executive and operational cadence meetings to ensure stakeholder alignment, project transparency, risk visibility, and timely resolution of critical issues
• Drove continuous process improvement initiatives through project retrospectives, performance analysis, and feedback, resulting in enhanced team efficiency, improved implementation outcomes, and increased customer satisfaction

Sr. Clinical Implementation Specialist - Consultant - MARS Veterinarian Health - TTA - Banfield Clinics, Blue Pearl Hospital

(2024-03 - 2024-12)

• Partnered with physicians, nurses, techs and administrative leaders to optimize Voyager Health EMR implementation and onboarding initiatives across multiple veterinarian clinics with enterprise-wide implications, ensuring alignment with organizational goals and objectives
• Collaborated with clinicians, operational leadership, vendors, and executive stakeholders to drive seamless implementation delivery, project continuity, and organizational objectives
• Managed deployment readiness activities including workflow validation, issue tracking, escalation management, risk mitigation, and post-deployment optimization planning
• Facilitated recurring executive and operational cadence meetings to ensure stakeholder alignment, project transparency, risk visibility, and timely resolution of critical issues
• Drove continuous process improvement initiatives through project retrospectives, performance analysis, and feedback, resulting in enhanced team efficiency, improved implementation outcomes, and increased customer satisfaction
• Escalated implementation risks and barriers while driving resolution through cross-functional collaboration.
• Supported providers and clinical staff during go-live events through onsite and virtual support models.
• Provided advanced technical support and troubleshooting for Voyager Health application, resolving workflow challenges and ensuring uninterrupted clinical operations.
• Collaborated cross-functionally to evaluate performance metrics, identify areas for optimization, and implemented best practices that enhanced system reliability and user satisfaction.

Cerner Clinical Solutions Analyst - Consultant - LPDH Department of Defense – Ecco Select - Ft. Lenard Wood, Keesler AFB, Columbus AFB, Ft. Knox, Kadena AFP- Japan

(2019-10 - 2023-11)

• Partnered with physicians, nurses, and administrative leaders to optimize Cerner Millenium implementation and onboarding initiatives across multiple military Ambulatory and Inpatient environments with enterprise-wide implications, ensuring alignment with organizational goals and objectives.
• Served as the liaison between clinical leadership, providers, operational stakeholders, and technical implementation teams.
• Conducted workflow sessions, onsite observations, and stakeholder interviews to assess current-state and future-state workflows.
• Coordinated application build reviews, testing activities, validation processes, and go-live readiness assessments.
• Maintained project plans, status reports, risk logs, and issue trackers to ensure timely project delivery.
• Supported providers and clinical staff during go-live events through onsite and virtual support models.
• Led deployment activities related to training, end-user adoption, and device infrastructure management while ensuring accountability for critical implementation deliverables across multiple stakeholder groups
• Served as a strategic liaison between LPDH, DHMSM PMO, and Military Treatment Facility (MTF) leadership to ensure training milestones, deployment requirements, and project objectives were delivered on schedule and within scope
• Conducted proactive risk assessments, escalation management, and mitigation planning to minimize operational disruption, improve deployment stability, and drive successful project outcomes

Sr. Clinical Implementation Specialist - Consultant - Physician Technology Partners - Northwestern Hospital, Atlantic Health, Ottawa Health- Canada, Orlando Health, HealthCare South, Loyola Trinity

(2014-12 - 2019-09)

• Directed enterprise-wide EPIC EHR implementation initiatives across multiple hospital systems throughout the United States and Canada, ensuring alignment with organizational strategy, operational objectives, and healthcare compliance requirements
• Partnered with clinical leadership, operational stakeholders, and technical teams to translate regulatory, policy, and clinical requirements into optimized system configurations aligned with EPIC EMR best practices
• Led proactive risk assessment, issue escalation, and mitigation planning efforts to improve deployment stability, minimize operational disruption, and drive successful project outcomes
• Facilitated executive and operational cadence meetings with internal teams and client stakeholders to maintain project alignment, governance transparency, delivery momentum, and timely resolution of critical issues

Epic Credentialed Trainer - WellStar Hospital - Atlanta, GA

(2014-01 - 2014-12)

• Served as a Credentialed Trainer for Epic Care Connect implementation, delivering instructor-led and virtual training programs for clinical and non-clinical end users across healthcare environments
• Supported enterprise deployment activities throughout pre-go-live, go-live, and post-go-live phases across hospital and ambulatory care settings to ensure operational readiness and successful user adoption
• Provided at-the-elbow support during go-live events, partnering with end users to troubleshoot issues, optimize workflows, enhance system utilization, and drive effective issue resolution in fast-paced clinical environments

Change Management Analyst - Consultant - National Grid – Ernst & Young - New York, NY

(2012-11 - 2013-12)

• Developed and executed enterprise change management strategies, stakeholder engagement initiatives, communication roadmaps, and adoption frameworks aligned with organizational objectives and transformation goals
• Facilitated executive stakeholder interviews, strategic workshops, and leadership working sessions to drive alignment, gather business requirements, and support informed decision-making throughout the project lifecycle
• Increased employee engagement and adoption by proactively managing organizational change impacts, addressing resistance, and fostering a culture of transformation, collaboration, and continuous improvement

Bachelor of Arts - Southern University A&M College