Alexandra Tai

Detail-oriented and highly dependable Remote Operations Professional with a proven 15-year track record of success within corporate communications, compliance, and data verification. Expert at managing high-volume, sensitive files with 100% accuracy while navigating complex database systems and modern virtual collaboration tools. Recognized for exceptional reliability, leading to progressive advancement into senior leadership roles.

Well-suited for fast-paced, remote airline customer service and operations positions requiring critical problem-solving, empathy, and strict adherence to regulatory standards.

Lead Provider Credentialing Coordinator - Hawaii Western Management Group - Remote

(2025-01 - 2026-06)

• Promoted to lead the auditing and management of critical provider files, utilizing primary source verification on to ensure absolute data integrity and regulatory compliance.
• Acted as a senior point of contact, navigating complex database systems daily, including CAQH, Javelina, and FACTS so ware to track and report network status updates.
• Collaborated daily via Microsoft Teams to coordinate across internal departments, lead virtual huddles, and maintain seamless operations in a remote environment.

Provider Credentialing Coordinator - Hawaii Western Management Group - Remote

(2018-09 - 2025-01)

• Conducted rigorous, ongoing monitoring of licenses, certifications, and health network participation on status to actively mitigate organizational risk.
• Investigated and thoroughly documented adverse incidents involving participating providers, ensuring swift and diplomatic resolution in accordance with company policies.
• Maintained strict alignment with rigid health network accreditation standards and internal corporate guidelines under independent, remote working conditions.

Communications Coordinator - Hawaii Western Management Group - Honolulu, HI

(2011-05 - 2018-09)

• Initiated communication and marketing materials, including event/trade show collateral, while providing accurate information and meeting deadlines. Served as a liaison between department managers and assisted with the collection, review and distribution of data and reports for improving operational efficiency and accuracy in communications.
• Served as a primary point of contact for complex inquiries, resolving customer issues efficiently while maintaining an exceptional level of service under tight timelines.
• Demonstrated consistent performance and organizational dedication that resulted in a formal promotion into the remote network credentialing division.

High School Diploma & Undergraduate College Coursework - Honolulu, HI