Remote experienced professional
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I am a compassionate, efficient professional dedicated to providing excellent customer care. I am a fast learning team player. I have decades of experience in business ownership, advertising, sales, marketing, lead generator, record keeping, scheduling, data entry,and, quality assurance. I enjoy working in fast paced environment operating multiple applications while providing outstanding retaining service. I have over ten years experience working remotely.
Senior Customer Service Representative Sales Chat - Live Ops - Remote
(2018-03)
Provided excellent customer service, sales, and technical support through phone, chat, and email. Multi tasked multiple applications. Mentored other agents in a fast paced busy call center environment.
Remote Freight Broker Agent/Virtual Assistant - D and D Trucking - Remote Texas
(2013-09)
Matched shippers with transportation services in order to transport goods. Plan, and coordinate pickup, and delivery orders. Keep track of various trucking load boards. Maintain open communication with carrier, and shippers. Track, and report shipment status to customers. Arrange, and organize loads for carrier. Work with shippers, carriers, and dispatch to manage schedules, rates, specs. Maintain freight files, receipts, logs, DAT reports.
Senior Market Analyst - Yardi Matrix - Remote
(2017-12 - 2024-02)
Remote Data entry, market research, and analysis, social media marketing, customer service through live chat, instant messages. sms text, email, and phone, sales, Exceeded all sales quota, metrics, record keeping, Quality Assurance.
Cosmetologist - Hair - Oklahoma City, OK
(2010-08 - 2013-09)
Provided professional service hair cuts, styles, colors, facials, manicures, pedicures, nail technician, facials, make up. Kept records appointments, sold products, and services. Marketing, sales. Helped keep area clean, and sanitized.
Daycare Owner Operator - Little Fortunes Daycare
(2000-03 - 2009-10)
Owned, and operated a star plus DHS licensed home child care center. Gave loving hands on care to children. Set learning curriculums, and schedules. Arranged healthy meals with planned menus. Managed all record keeping including: budgets finances, expenses, cost, profits. Followed all state guidelines. Kept area clean, and safe. Handled all marketing, sales promoting.
Senior Call Center Specialist - America Online
(1995-02 - 2000-02)
Answered inbound calls in a fast paced call center while operating multiple applications. Training mentoring team consultants. Answered escalated calls as needed. Kept current with policies. Navigated multiple applications, typing. Provided excellent timely assistance to customers. Provided technical assistance. Provided inbound sales, and retention.
General High (G.E.D.) - Bethany Beauty College (2002-04 - 2003-03)
Child Development (Associate) - Child Development - Child Development Associates (1998-03 - 2000-03)
GED - Rose State College (1993-11 - 1993-11)
