Bilingual Customer Success & Ops Enthusiast
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I am a Bilingual Innovator, Customer Success Facilitator, and Operational Excellence Enthusiast with a deep-rooted passion for real estate. My journey in the industry has been marked by a commitment to innovation and customer-centric operations. My role as Director of Operations at The Garrison Breck Group was instrumental in driving impressive annual revenue growth, where I placed customer success at the forefront of our strategies.
As the Vice President of Marketing at Ampro, I pioneered groundbreaking marketing strategies to elevate our presence in the real estate market. With a B.A. in Political Science and Spanish Literature from The Catholic University of America and a suite of technical skills, I bring a unique blend of expertise to the real estate sector. My fluency in Spanish adds an extra layer of connectivity with clients.
Beyond my professional pursuits, I am dedicated to philanthropic efforts that support our local real estate community, including my involvement with N Street Village and Compass Cares.
Ampro Screen Printing and Embroidery, Primos, PA
Vice President of Marketing, April 2023 - September 2023
Pioneered inbound and outbound marketing programs, enhancing cross-departmental processes and advocating for a robust CRM system. Successfully orchestrated a high-impact $1.5 million program.
The Garrison Breck Group | Compass Real Estate, Washington, D.C./Remote
Director of Operations, 2018 - 2023
Managed client portfolios, led multichannel digital initiatives, and designed policies to foster partnerships. Achieved a remarkable 17% annual revenue growth rate since 2018. Drove customer-centric business development and ensured compliance.
TTR Sotheby’s International Realty, Washington, D.C.
Office Manager & Marketing Associate, 2015 - 2018
Provided senior administrative support, oversaw office operations, and maintained positive client relations. Organized team-building activities to promote teamwork.
The Pan American Health Organization, Washington, D.C.
Administrative Assistant for Staff Health Insurance, 2014 - 2015
Handled international health insurance claims, executed enrollments, and managed timekeeping.
America Votes, Washington, D.C.
Business Development Intern, June 2012 - August 2012
Identified growth opportunities, maintained client database, and assisted with event planning and grant proposals.
The Honorable Mario Diaz-Balart, Washington, D.C.
Congressional Intern, June 2011 - August 2011
Provided administrative, legislative, and communication support, including constituent interactions and correspondence.
The Honorable Lincoln Diaz-Balart, Washington, D.C.
Congressional Intern, June 2009 - August 2009
Assisted with administrative, legislative, and communication tasks, including constituent interactions and correspondence.
I have a B.A. in Political Science with a concentration in International Relations and a B.A. in Spanish Literature with a concentration in the work of Cervantes
