Sales Lead - WHSmith North America – InMotion - DFW Airport, TX
(2025-01)
- Lead day-to-day sales floor operations in a high-volume airport retail environment while delivering strong customer service.
- Coach and support team members in sales techniques, customer engagement, product knowledge, and performance expectations.
- Monitor sales performance and operational needs to help the team meet daily and ongoing business goals.
- Assist with inventory, merchandising, replenishment, and maintaining a clean, organized, customer-ready sales environment.
- Handle customer questions and escalated concerns professionally while supporting a positive guest experience.
- Collaborate with management and team members to maintain efficient operations and consistent service standards.
Sales Supervisor - Harbor Freight Tools USA - Greenwood, IN
(2022-03 - 2024-08)
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and improved efficiency to maintain productivity targets.
- Achieved sales targets through regular monitoring of team performance and adjusting sales strategies.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Coached and trained employees on sales methods, difficult customer situations, and daily operations.
- Analyzed sales data to set quotas and identify potential areas for growth.
- Mentored sales team members in effective selling techniques and exceptional customer service.
- Collaborated with other departments to ensure seamless communication and smooth workflow.
Project Team Associate - Walmart - Indianapolis, IN
(2020-10 - 2022-03)
- Maintained clean, organized, and safe work areas to promote efficiency and team safety.
- Completed project assignments quickly and accurately while maintaining a productive approach to daily tasks.
- Partnered with team members to identify and resolve problems efficiently.
- Learned required tasks quickly and adapted to changing project needs.
Phlebotomist - BioLife Plasma Services - Indianapolis, IN
(2019-01 - 2020-10)
- Enhanced patient experience through compassionate care and clear communication during blood draw procedures.
- Labeled and tracked specimens accurately while following established handling and storage procedures.
- Maintained sanitation and infection-control standards for equipment and work areas.
- Performed venipuncture and capillary puncture techniques while prioritizing patient comfort and safety.
- Worked effectively in high-pressure situations while maintaining professionalism and accuracy.
- Built positive working relationships with patients, staff, and clinical personnel.
