Alexandria Ousley

Adaptable professional with extensive customer service and account management experience across finance, insurance, and telecommunications. Skilled in troubleshooting technical issues, managing billing and claims, and supporting both business and residential clients. Proven ability to handle high call volumes, resolve complex problems, and deliver positive client experiences in fast-paced environments.

Account Manager/Customer Advocate - Xiber - Indiana

(2017-06 - 2026-05)

• Implemented and maintained all Internet, phone, and television services for a diverse portfolio of business and residential clients, ensuring seamless service delivery
• Managed accounts payable and resolved billing issues, improving client satisfaction and reducing payment discrepancies
• Troubleshot service issues and conducted follow-up assessments, assigning field technicians as needed to minimize downtime and enhance customer experience

Claims Specialist - Allstate - Indianapolis, IN

(2011-01 - 2017-05)

• Documented all interactions with customers, ensuring accurate records for home and auto claims
• Processed home and auto claims efficiently, reducing claim resolution time and improving customer satisfaction
• Assisted Allstate customers throughout the claims process, providing clear guidance and support

Casino Dealer - Horseshoe Casino - Hammond, IN

(2008-04 - 2010-09)

• Dealt two table games, craps and roulette, ensuring accurate placement of client wagers and adherence to gaming regulations
• Created an entertaining experience for all casino clientele, enhancing guest satisfaction and repeat business

Financial Service Advisor - JP Morgan Chase - Kennesaw, GA

(2006-11 - 2008-02)

• Handled 90-100 customer calls daily, addressing inquiries and concerns regarding Chase credit cards to ensure prompt resolution
• Processed credit applications and handled requests for APR decreases and credit limit increases, supporting customer financial needs
• Resolved issues for irate customers, enhancing their phone experience and improving overall satisfaction

Cage Cashier - Majestic Star Hotel and Casino - Gary, IN

(2003-08 - 2006-08)

• Dispensed large sums of currency accurately and expeditiously to casino patrons, ensuring secure transactions
• Processed all credit card and check transactions, maintaining accuracy and compliance with casino policies
• Provided customer service by creating an entertaining gaming environment and informing guests of promotions and special offers
• Balanced all cash receipts at end of night, ensuring financial accuracy and accountability

Associates - Computer Information Systems - Ivy Tech State College (2006-05)

Indiana University (1999-08 - 2000-05)

Andrean High School (1995-08 - 1999-06)