Alexandria Williams

Healthcare and medical office professional with experience supporting behavioral health services, medication coordination, patient scheduling, clinical documentation, and direct patient care. Skilled in communicating with patients and providers, coordinating prior authorizations, maintaining accurate records, and helping clinics run smoothly. Brings a strong foundation in customer service, confidential information handling, and team support.

Medication Technician - Meridian Mental Health - Omaha, NE

(2023-06)

• Coordinate medication-related questions between patients and prescribers, and respond to patient calls on the medication line.
• Support the Spravato clinic by coordinating scheduling, prior authorizations, and vital-sign collection.
• Assist with medication-related genetic testing using cheek swabs and help patients apply for medication financial assistance.

Receptionist - Gold Circle Counseling - Omaha, NE

(2021-08 - 2023-06)

• Managed incoming calls, patient check-in, appointment rescheduling, and front-desk communication.
• Organized patient paperwork, collected copayments, and relayed messages to prescribers.
• Coordinated prescription requests for prescribers.

Customer Service Representative - VCA / Associated Veterinary Hospital - Omaha, NE

(2021-05 - 2021-10)

• Answered client calls and questions about service and product pricing; checked clients in and supported daily clinic operations.
• Processed and balanced credit-card transactions, cleaned exam rooms and clinic areas, and cared for boarded animals.

Medical Support Assistant - CHI Health - Omaha, NE

(2019-01 - 2021-05)

• Supported front-desk operations, patient check-in, appointment scheduling and tracking, copayment collection, scanning, and faxing.
• Escorted patients, obtained vital signs, performed blood draws, and documented patient interactions.
• Supported instrument sterilization and personal protective equipment (PPE) tracking.

Certified Nursing Assistant (CNA) - Nebraska Medicine - Omaha, NE

(2016-11 - 2019-01)

• Provided direct patient care, obtained vital signs, supported safe ambulation, and reported notable changes to nursing staff.
• Communicated patient updates and relevant information with nurses, physicians, and family members; performed point-of-care testing.

Certified Nursing Assistant (CNA) - Hillcrest Country Estates - Papillion, NE

(2014-11 - 2016-11)

• Assisted residents with daily living activities, responded to resident and family needs, and completed charting and paperwork.
• Maintained supplies and supported laundry and unit organization.

Certified Nursing Assistant (CNA) - Huntington Park Care Center - Papillion, NE

(2014-01 - 2014-11)

• Assisted residents with daily living activities, responded to resident and family needs, and completed assigned care tasks and documentation.

Data Entry - West Corporation - Omaha, NE

(2013-05 - 2014-01)

• Handled calls about mail-order prescriptions and insurance coverage, answered customer questions, and entered information accurately.

Data Entry - Prime Therapeutics - Omaha, NE

(2012-10 - 2013-02)

• Responded to questions about mail-order prescriptions and insurance coverage while following procedures for protecting health information.

Data Entry - First Data - Omaha, NE

(2011-03 - 2012-09)

• Provided phone support for credit-card processing questions, customer service, and data-entry tasks.

Customer Service - Walmart - Omaha, NE

(2010-09 - 2011-03)

• Assisted customers, maintained merchandise displays, and completed tasks assigned by management.

Reservation Agent - Hyatt Hotels and Resorts - Omaha, NE

(2010-01 - 2010-08)

• Handled customer reservations and inquiries, phone support, and data entry.

Crew Member / Supervisor - Godfather’s Pizza - Bellevue, NE

(2008-07 - 2010-03)

• Handled phone orders and customer concerns, prepared food using sanitation practices, and completed closing paperwork.
• Balanced cash drawers, prepared nightly deposits, and entered deposit information into the corporate system.

High School Diploma - Bellevue West High School (2009-05)