Isaiah Rodriquez

Detail-oriented, loyal, and efficient individual who has the ability to assist any company greatly. I am a quick learner which would be beneficial to any field of work.

IT Service Technician - Excelon Solutions - Omaha, NE

(2026-06 - 2026-10)

• Troubleshooting high-end network switches, universal power supplies (UPS), and other hardware components.
• Replacing company network switches with new ports or entire switches, scanning old parts out into spreadsheets for discontinuing use
• Swapping out old ethernet cables for new cables, including placing specific network port slots and organizing them into spreadsheet documents for easier access
• Utilizing ServiceNow ticket system to manage team assignments and available tickets that need closed.

IT Service Technician - Akkodis - Council Bluffs, IA

(2025-12 - 2026-06)

• Troubleshooting high-end, large scale machines and computers
• Replacing company media/hardware with new parts
• Utilizing a live ticket system to manage team assignments, available tasks, etc.
• Troubleshooting company hardware and LinuxOS based applications.

Hardware Support Technician - Fiserv - Omaha, NE

(2023-12 - 2025-12)

• Maintain and manage Microsoft Teams rooms throughout multiple locations
• Verify quality sound and video software
• Assist end-users in troubleshooting any issues with display panels, monitors, etc., and assign and close tickets as the incident is managed.
• Manage the large tv displays throughout the offices that show events, the company, etc.
• Monitor the various O365 or third-party services for any anomalies/incidents (Microsoft PMP, Creston XiO, SafetyCulture/iAuditor, etc.)
• Create and close tickets based on various incidents using ServiceNow
• Running Microsoft OS upgrades, migration to Intune
• Using network/device IPs to track devices and create a catalog of device upkeep
• Used Remote Desktop Connection to connect to machines connected to Intune.
• Troubleshooting the Microsoft Teams Rooms PCs and other hardware components.

Help Desk Technician - biBERK Insurance Services - Omaha, NE

(2023-05 - 2023-09)

• Take in tickets regarding end user support (Used Freshworks)
• Be responsible for account creation for new hires (MSAD)
• Provide hardware and software technical support
• Use chat and phone calls to communicate with user (Windows Assist, Slack, and Zoom)
• Managed Inventory for new computers, monitors, and other company hardware
• Shipped out work equipment or set up pick up equipment for separated employees
• Used Active Directory to create new user accounts or add computers to a server name

Web Developer - Products Unlimited, Inc. - Omaha, NE

(2023-09 - 2023-10)

• Responsible for developing and maintaining quality websites for the company's various departments/stores
• Consulted with the IT Managers regarding software to use and ways to make the website mobile-friendly
• Used HTML/CSS/JS to construct detailed websites along natural CDN templates like Bootstrap
• Integrated PHP elements to make sites pop and modernized

Help Desk Technician - Bank of the West - Omaha, NE

(2022-07 - 2023-03)

• Help end users troubleshoot Bank-issued hardware/software
• Used ticketing software to track end user issues
• Assist users remotely with their computers, printers, etc. using Bomgar and Skype
• Used Active Directory to help with end user recovery

IT Services Representative - GCO Services - Omaha, NE

(2020-09 - 2021-10)

• Complete surveys for political research
• Help write up various surveys for marketing purposes
• Remote working and using/building various websites to complete our surveys
• Troubleshooting using remote desktop software to examine user login issues or third party application support.
• Assisted end users in support for Slack and Microsoft Teams Support applications

Service Desk Representative - Timberline Total Solutions - Omaha, NE

(2020-03 - 2020-06)

• Work under a third-party company for Cox Communications
• Troubleshooting cable hardware (cable box resets, account password management, etc.)
• Used Microsoft Teams and third party ticketing software to manage incidents, close tickets, and resolve user inquiries regarding hardware and software
• Troubleshooting end-user computers within the Cox Communications team
• Remote role that needed representatives to answer calls and get into user accounts by pulling up account information

College Degree - Information Technology (Computer Science) - Metropolitan Community College Area (2020-05 - 2023-03)

Central High School (2018-09 - 2020-06)