Alexia Smith

Detail-oriented professional experienced in hospitality and community engagement. Manages multiple priorities and coordinates operations while maintaining professionalism under pressure. Communicates effectively and proactively solves problems to enhance team efficiency. Aiming to leverage skills in an administrative role to support business operations and executive teams.

Host at Chili's Grill & Bar (2025-12 – Present)

• Coordinated high-volume guest flow and managed waitlists to ensure efficient operations and positive client experiences
• Communicated professionally with guests and team members in fast-paced, high-pressure environments
• Managed incoming calls, provided accurate information, and supported front-of-house coordination
• Collaborated with team members to maintain organization and workflow efficiency during peak hours

Nursing Club Recruiter at New York Blood Drive - Nursing Club Recruiter York College, CUNY (2024-08 – Present)

• Recruited and coordinated participants for campus blood drives, supporting event logistics and outreach efforts
• Communicated procedures and addressed concerns, ensuring a smooth and organized experience for participants
• Assisted in organizing health-focused events and initiatives to promote community engagement

Head Host / Server at Pilot House Bar & Grill (2024-09 – 2025-10)

Supervised front-of-house operations, coordinating seating, reservations, and service flow in a high-volume environment

• Trained and onboarded new staff, ensuring consistency in procedures and service standards
• Managed multiple responsibilities simultaneously, including scheduling coordination, guest communication, and payment processing
• Resolved customer concerns professionally, maintaining composure and ensuring positive outcomes
• Facilitated communication between staff and kitchen to streamline operations and improve efficiency

Bachelor of Science in Health Science (Pre-Nursing Track) – York College, City University of New York (CUNY) (2028-05)