Alexis Alexander

Remote Intake Coordinator with 8+ years of experience in healthcare and mental health supporting fast‑paced teams through intake workflows, documentation, administrative operations, and multi‑department coordination. Seasoned in managing high‑volume tasks, maintaining accurate records, improving processes, and supporting clients and staff. Strong communicator comfortable working independently, navigating multiple systems, and keeping operations running smoothly in remote environments.

Triage Intake Coordinator - Over The Ridge - Remote

(2023-08 - 2026-05)

• Conduct rapid needs assessments to gather essential information, identify urgency levels, and determine appropriate next‑step actions.
• Document all intake details with high accuracy in CRM/EHR systems to ensure clear, complete, and compliant records
• Manage high‑volume, multi‑channel communication (phone, email, chat, portal)
• Prioritize and route cases efficiently to the correct clinician, department, or service pathway based on intake criteria and triage protocols.
• Recognize escalation indicators and apply crisis‑aware listening and de‑escalation techniques to support individuals in distress.
• Monitor and manage workflow queues by adjusting priorities in real time to maintain smooth operational flow during peak volume.
• Follow all compliance, confidentiality, and policy standards

Intake Specialist - Triage and Intervention - 988 Suicide Prevention - Remote

(2020-10 - 2023-06)

• Provide calm, steady support to individuals in distress, using grounding and de‑escalation techniques when needed.
• Help stabilize situations by offering reassurance, clear communication, and immediate guidance.
• Coordinate with clinicians, social workers, crisis responders, and other departments to ensure safe transitions.
• Connect individuals with appropriate resources such as mental health services, shelters, medical care, or community programs.
• Maintain accurate, organized documentation so downstream teams have everything they need to follow up smoothly.
• Gather clear, essential information so individuals feel heard while determining next steps
• Monitor workflow, identify patterns or gaps, and help improve intervention processes to keep operations running smoothly.

ER Clerk / Float - Alameda Health Systems - Hybrid

(2013-06 - 2020-11)

• Managed patient flow
• Gather patient demographics / chief complaint
• Coordinate with multiple departments — radiology, surgery, labs, and specialty units
• Maintain accurate charts, records, and documentation while keeping up with constant updates and fast‑changing situations.
• Provided clean communication within all departments
• Stay calm and organized during high‑stress situations, helping both patients and medical staff navigate urgent needs efficiently.
• Verifying Insurance / Obtaining Authorizations
• Collecting Payments

High School Diploma - San Lorenzo High School

Medical Assisting - Carrington College

Healthcare Admin - Chabot College