Gia Jones
Intake Coordinator
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About
Strong expertise in Administration, excellent communication skills, attention to detail and commitment to providing quality care.
Experience
Intake Coordinator at CVS Health (2026-01 – Present)
Coordinate patient referrals and intake, complete medical precertification's, perform accurate data entry, verify insurance information, and communicate with patients, providers, and healthcare teams to support timely services.
Epic Maestro/Patient Finance Representative at WakeMed Health & Hospitals (2021-01 – 2026-01)
Supported Medicaid applications, insurance verification, medical billing, EPIC data entry, patient inquiries, account processing, medical records, financial assistance, and administrative tasks.
Patient Service Associate at Duke Health (2019-01 – 2021-01)
- Epic Maestro/Verified insurance
- Scheduled patients
- Processed payments
- Managed authorizations
- Supported physicians
- Created staff guides
- Improved onboarding
- Delivered exceptional customer service and administrative support
Clerical Assistant at Durham Co DSS (2017-01 – 2019-01)
- Organized CPS case files
- Documented notes
- Managed NC ePASS applications
- Responded to public inquiries
- Provided accurate administrative support using Excel and Microsoft Office
Medical Records & Health Information Management (HIM) Technician at Huntsville Hospital Health Systems (2010-01 – 2016-01)
- Entered patient data
- Verified insurance
- Processed billing
- Managed medical records and authorizations
- Handled mail
- Supported patients
- Maintained HIPAA-compliant administrative records
Education
Associate of Arts in Liberal Arts & Humanities – Wake Tech Community College (2026-01)
Healthcare Billing I & II including Medical Term. Prog. – Wake Tech Community College (2020-01 – 2021-01)
Work Study Program in Seventh Day Adventist – Oakwood University (2014-01 – 2016-01)
High School Diploma – Faith Covenant Academy (2009-01)
