Pusch & Nguyen Law
Legal Assistant/Paralegal
August 2022- January 2023, Houston, TX
- Request, review, index, organize and summarize documents produced by insurance and medical health care providers
- Communicate and correspond consistently with client about case status and preparation;
- File motions and notices;
- Prepare settlement breakdowns;
- File legal documents with the court;
- Locate expert witnesses to interview and possibly retain;
- Keep track of pretrial and trial order deadlines
- Prepare exhibits, schedule depositions, mediations, etc. ;
- Managing high volume of calendaring, proofreading, case follow-up and correspondence;
Gomel & Associates, P.C.
Medical Records Specialist/Legal Assistant
April 2021 - June 2022, Houston, TX
- Medical Bills/Records - Requests with and without Affidavits, drafted/sent LOP’s and LOR’s, answered heavy phone calls, handled filing, scanning, faxing and organizing paperwork, notarized for the office as needed, scheduled mobile notaries (also as needed); scheduled/explained to the client Settlement Release & Indemnity Agreement; Assisted Case Managers/Paralegals and Attorneys with Spanish speaking Clients (Mediation, Client-Attorney Meetings, phone calls, etc.)
- Handled all Minor Settlements/Friendly Suits - set up meetings with the Next Friend and Minor, sent all necessary documents to the appointed Guardian Ad Litem, went over settlement disbursements and plans if provided by the GAL with the Next Friend; made sure all necessary documents were filed with the court before the MSH. Followed up on checks being sent to the Court Registry.
- In Pre-Lit - Took PNC calls and completed intake (got all information possible regarding where/what happened, as well as photos, and insurance information if any), reviewed intake with attorney, if approved, brought the client in to sign the contract and explained the information it entailed, sent them to be seen at the hospital, then followed up with client treatment and referrals, called client periodically to check on them and/or provide an update. Provide Insurance with necessary case information, took offers and reviewed with an attorney how to proceed.
- In Litigation- Explained the litigation process to the client, drafted Discovery Responses and Disclosures, if necessary sent clients back and kept up with treatment, drafted and e-filed motions and accompanying orders. Scheduled mediations and depositions, drafted DCO’s upon attorney request, kept Attorney calendars updated and sent out weekly reports of what was happening that week.
Anthem, Inc.
Bilingual Customer Care Representative May 2020 - December 2020, Houston, Texas- Work from Home
- Proactively resolving our members and/or providers questions and concerns using computer based resources to find answers - guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. - partner internally to create a seamless experience for our customers and resolve potential issues.
John K. Zaid & Associates
Legal Assistant
July 2019 - May 2020, Webster, TX
- Customer service, communicating with clients, sending LOP’s & LOR’s, Prepped Intake with PNC's, Medical Bill & Record Requests as well as with Affidavits, Deposition Prep, Discovery Responses and Requests, f/u Treatment Status and case management with attorneys; Answers heavy phone calls, filing, scanning, faxing and organizing paperwork; Assisted Case Managers and Attorneys with Spanish speaking Clients (requesting information, advising/explaining things; assisted in getting PTS from Spanish speaking Clients, etc.)
Kennard Law
Administrative Assistant
January 2019 - July 2019, Houston, TX
- Coordinate office activities, Prepped Intake with PNC's, Provided administrative assistance to leaders, Managed agendas/travel arrangements/appointments etc., Managed phone calls and correspondence (e-mail, letters, packages etc.), Created and updated records and databases with personnel, financial and other data; Tracked stocks of office supplies and place orders when necessary, Submitted timely reports and prepare presentations/proposals as assigned; Assisted coworkers whenever necessary
Affiliated Monitoring
Monitoring Specialist
October 2018 - December 2018, Houston, TX
- Provide support through the phone to subscribers and act as a liaison between them and 911 dispatchers, relaying information needed to treat an emergency. ability to work productively and self sufficiently, ability to stay calm yet effective in high stress/emergency situations.
Lowe Law, PLLC
Intern
March 2017 - March 2017, Houston, TX
- Shadowing: Accompanied to both Criminal and Civil Courts, Observed and Comprehended the difference between courts
Angel’s Tax Service & Insurance
Customer Service/Receptionist May 2016 - October 2018, Houston, TX
- Bilingual Rep., Answering phone calls, Customer Service, Processed cash payments over the phone and in person, Appointment setter, Mail duties, Clerical Duties: Copies, Fax/E-Fax
