Alexis Gray

Detail-oriented professional with experience in ophthalmic care, front desk operations, and healthcare account management. Skilled in vision screenings, patient charting, insurance authorization, and multi-line phone systems. Consistently led productivity by managing 80+ accounts daily and trained staff on new systems. Strong communication, problem-solving, and customer service abilities across clinical and administrative settings.

Operations Manager at Neuline Aesthetics (2024-03 – 2025-07)

• Oversaw daily operations of a high-volume aesthetics practice, ensuring efficient workflow and exceptional patient experience
• Managed provider schedules, appointment coordination, and calendar optimization for maximum operational efficiency
• Coordinated front-office operations, patient communications, and administrative workflows
• Maintained HIPAA-compliant patient records and confidential documentation
• Developed and implemented office procedures to improve organization and efficiency
• Managed patient scheduling, appointment confirmations, follow-up communications, and conflict resolution
• Built strong patient relationships resulting in high retention and satisfaction rates
• Assisted patients with treatment coordination, financing options, and post-procedure communication
• Coordinated with vendors and sales representatives to maintain inventory levels and control operational costs
• Tracked office supply usage and maintained organized inventory systems
• Assisted with budgeting, expense tracking, and operational reporting
• Supported onboarding and training of administrative staff
• Coordinated office staffing schedules and workflow delegation
• Managed day-to-day business operations in a fast-paced, client-focused medical aesthetics environment
• Demonstrated strong organizational, multitasking, and leadership abilities while balancing competing priorities
• Maintained professionalism and discretion while handling sensitive patient and business information
• Collaborated directly with providers and ownership to support practice growth and operational goals

Ophthalmic Technician / Front Desk at The Eye Guys (2015-03 – 2018-10)

• Performed basic and routine vision screenings, including acuities and refraction, using proper medical terminology to ensure accurate exam documentation
• Maintained patient charts by updating detailed notes, performing Visual Field testing, Optical Coherence Tomography scanning, Lipiscan assessments, and assessing intraocular pressure with a tonometer
• Supported care for glaucoma patients and those with diabetic and hypertension needs, ensuring tailored patient management
• Managed front desk operations by answering multiple telephone lines, scheduling appointments and out-patient procedures, and authorizing insurance benefits to enhance office efficiency

Credit Balance Rep at Diversified Healthcare Affiliates (2014 – 2017)

• Reviewed accounts with credit balances to determine required actions by researching insurance, patient, and EOB information, requesting refunds, and making proper adjustments
• Collaborated with clients including Baylor Scott and White Hospital and Cooks Children's Hospital to resolve account discrepancies
• Led weekly productivity by working an average of 80 accounts per day, exceeding team targets
• Utilized computer, communication, and problem-solving skills to streamline account resolution processes

Diploma – Pleasant Grove High School (Texarkana, TX)