Alexis Nazario

Dedicated and customer-focused professional with strong communication, problem-solving, and conflict-resolution skills. Experienced in providing exceptional customer support, handling inquiries, resolving issues efficiently, building positive customer relationships, and the drive to learn and become the best at what work with. Skilled at multitasking in fast-paced environments while maintaining professionalism and accuracy.

Committed to delivering outstanding service and contributing to team success.

Customer Service Representative and vehicle maintaince specialist- SST - Bridgestone Americas - Miami, Florida

(2021-03)

Worked as a sales and service technician managed customer service and vehicle maintance orders

• Assisted customers by phone, email, and in person with product and service inquiries.
• Resolved customer complaints while maintaining a high level of professionalism.
• Processed orders, returns, exchanges, and payments accurately.
• Maintained detailed customer records using CRM software.
• Collaborated with team members to improve customer satisfaction.
• Consistently met performance and quality standards.
• Provided high-quality repair and maintenance services, including brake, engine, and transmission work.
• Built a reputation for delivering timely and accurate diagnoses, maintaining customer trust and satisfaction.
• Developed proficiency with industry-standard tools and diagnostic equipment

Sales Associate / Cashier - Autozone - kendale, Florida

(2019-06 - 2021-03)

• Delivered friendly and efficient customer service.
• Assisted customers with product selection and purchases.
• Operated cash registers and processed transactions accurately.
• Restocked merchandise and maintained organized displays.
• Helped train new employees on customer service procedures.

High School Diploma - Hialeah Gardens High School