Alexis Willis

Results-driven insurance producer specializing in customer service and policy analysis. Proven track record in educating clients and efficiently resolving inquiries to boost customer satisfaction. Strong problem-solving skills enhance client relationships and retention.

Insurance Producer - AO Globe Life - Chicago, Illinois

(2026-05)

• Educated clients on policy features and benefits to ensure informed selections.
• Managed client inquiries to address concerns promptly and professionally.
• Provided exceptional customer service by resolving complaints and processing policy changes.
• Assisted clients in selecting suitable insurance policies based on individual needs.
• Participated in team meetings to strategize for achieving departmental goals.

Member Specialist - Sams Club - Cicero, Illinois

(2022-12 - 2025-07)

• Educated members on store promotions and loyalty programs to enhance engagement.
• Managed inventory counts and organized merchandise displays for optimal presentation.
• Assisted members at self-checkout, ensuring smooth transaction completion.
• Addressed product inquiries and service requests to resolve issues promptly.
• Handled account inquiries through phone and email correspondence, providing timely support.

Customer Service Advocate - Target - Cicero, Illinois

(2021-07 - 2022-05)

• Assisted customers with inquiries and product selections.
• Resolved customer issues through effective communication and problem-solving.
• Processed transactions accurately using point-of-sale systems.
• Maintained a clean and organized sales floor environment.
• Handled returns and exchanges following company policies efficiently.
• Trained new employees on customer service standards and procedures.

Head Cashier - The Home Depot Inc - Chicago, Illinois

(2020-06 - 2021-04)

• Oversaw cash register operations, ensuring accurate cash handling and financial integrity.
• Trained new cashiers on company policies and customer service techniques.
• Assisted customers with transactions, resolving inquiries and complaints efficiently.
• Coordinated daily cash drawer audits to maintain financial accuracy.
• Managed cashier scheduling to ensure sufficient staff coverage during shifts.
• Implemented procedures to enhance checkout efficiency and speed.
• Processed returns, exchanges, and refunds per company policy while ensuring customer satisfaction.
• Collaborated with store management to improve customer experience across operations.

Cook - Taco Bell Cantina - Chicago, Illinois

(2018-11 - 2020-05)

• Prepared food items according to Taco Bell recipes and standards.
• Maintained cleanliness and organization of kitchen and food prep areas.
• Operated kitchen equipment safely and efficiently during peak hours.
• Collaborated with team members to ensure timely service delivery.
• Stocked ingredients and supplies to support daily operations effectively.
• Assisted in training new staff on cooking techniques and procedures.

Sales Representative - CUTCO - Chicago, Illinois

(2019-11 - 2020-03)

• Conducted in-home presentations to showcase product features and benefits.
• Demonstrated product knowledge to educate customers about kitchen cutlery.
• Managed customer inquiries and provided prompt, knowledgeable responses.
• Built relationships with clients to foster repeat business opportunities.
• Organized and maintained inventory of sales materials and products.