Serra Meier

I am a UCCS graduate with a BA in Anthropology and a minor in linguistics. I have experience in management and that experience has allowed me to develop skills in teamwork and administrative work. Prior to that, I worked as floor staff in jobs with a high degree of physical requirements and on-the-job training which required high stamina in the workplace and allowed me to hone my ability to learn quickly.

I am seeking a job that allows me to enter the professional workforce where I can grow and diversify my skillset. Authorized to work in the US for any employer.

Insurance Producer - Farmers Insurance Group - Colorado Springs, CO

(2026-08)

• Prospecting and following up on leads to generate new personal or commercial insurance business
• Meeting with clients to assess their needs and recommend appropriate coverage
• Preparing and presenting policy quotes, and explaining coverage options, exclusions, and costs
• Processing new policy applications, renewals, and endorsements accurately and on time
• Maintaining client relationships post-sale, including annual policy reviews and handling coverage changes
• Staying current on state licensing requirements, carrier products, and underwriting guidelines

Ops Coordinator - Woven Care - Colorado Springs, CO

(2026-06 - 2026-08)

Serve as pilot ABA Operations Coordinator for a behavioral health clinic, selected based on clinical performance and institutional knowledge

• Manage scheduling and staffing coordination across multiple providers and cases, ensuring appropriate coverage and caseload balance
• Provide administrative support to clinical leadership including calendar management, cross-clinic communication, and operational reporting
• Monitor caseload capacity and staffing levels, identifying when hiring or backfill is needed based on client discharges and staff availability
• Maintain staff and patient databases with accuracy and compliance, including timecard auditing and schedule documentation
• Communicate on behalf of directors across various management levels, delivering clear and timely information
• Handle sensitive staff and patient information in strict accordance with HIPAA standards
• Exercise independent judgment in a fast-paced clinical environment with minimal supervision
• Support triage and coverage coordination across clinic locations as needed

RBT (Registered Behavior Technician) - Woven Care - Colorado Springs, CO

(2026-02 - 2026-08)

• Support children with autism spectrum disorder, ADHD, and other developmental challenges using evidence-based ABA interventions
• Implement personalized behavior plans designed by BCBAs® to build essential life skills and reduce challenging behaviors
• Use discrete trial teaching and natural environment teaching techniques to promote child growth and independence
• Collect precise behavioral data and maintain comprehensive session notes using technology
• Collaborate with ABA team members and multidisciplinary providers (OT, PT, SLP) to support skill mastery
• Respond to feedback and communicate effectively with team members and families
• Participate in ongoing training to stay current with best practices

Mobile Expert - T-Mobile - Colorado Springs, CO

(2024-06 - 2026-02)

• Built strong rapport with diverse customers by using active listening and clear communication to understand needs and guide decision-making.
• Used de-escalation strategies to support frustrated or overwhelmed customers, maintaining a calm environment and positive outcomes.
• Collected and accurately recorded customer information and service details, demonstrating reliability with documentation and data entry.
• Educated customers step-by-step on using devices and services, adapting explanations based on learning style and processing needs.
• Collaborated with team members to problem-solve, meet goals, and support individuals with varying levels of comprehension or support needs.
• Maintained patience, empathy, and consistency when guiding customers through complex processes or behavior changes (e.g., switching carriers, account issues).

Part Time Sales Lead - Purple Innovations LLC - Colorado Springs, CO

(2023-10 - 2024-05)

• Greet customers upon entrance
• Check on purchase orders for customers
• Assess customer needs and wants; answer customer questions and concerns
• Provide appropriate product recommendations by understanding the Purple products and history
• Ensure merchandise is in-stock and displayed on shelves in a presentable manner
• Use point of sale (POS) system to conduct purchase transactions
• Process merchandise returns
• Assist in product inventory procedures
• Cross-sell and upsell products
• Memorize in-store promotions and special offers in order to communicate to customers
• Build lasting relationships with customers
• Team up with co-workers to ensure customer satisfaction
• Educate customers on new arrivals and future product arrivals
• Follow opening and closing procedures
• Find innovative ways to improve sales and boost revenue
• Lead the showroom in absence of Manager or Assistant Manager

Game Master - Locked In Escapes - Colorado Springs, CO

(2023-05 - 2023-10)

• Ensure a positive guest experience from the moment they walk through the door until the end of their game
• Facilitate puzzle rooms by providing clues and guidance as needed
• Monitor guest progress and guide as needed
• Perform roles as characters based on the room I'm operating
• Book guests for rooms through the Bookeo software and provide information on rooms and events over the phone or in person

Escape Room Facilitator - Escape the Place - Colorado Springs, CO

(2023-02 - 2023-05)

• Ensure a positive guest experience
• Facilitate puzzle rooms
• Monitor guest progress and guide as needed

Arcade Manager in Training - Roadhouse Cinemas - Colorado Springs, CO

(2021-08 - 2023-02)

• Manage the arcade staff and maintain all arcade equipment including games, machinery, and POS terminal
• Take inventory of arcade merchandise and create orders accordingly
• Work alongside the rest of the management team to assist in overall building maintenance and management of the Front of House team
• Schedule team members according to available labor as well as team availability, skill level, and shift preferences.

Bachelors - Anthropology - University of Colorado Colorado Springs (2022-08 - 2025-12)

Associate of Arts - Music Designation - Pikes Peak Community College (2019-08 - 2021-05)

Upper secondary education